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Microsoft 365

Showing terms for the Enterprise/Enterprise Subscription/Server and Cloud Enrollments (EA/EAS/SCE) program. Not all terms apply to all products and programs. Get help selecting a program.

Availability

Use the chart below to see which Microsoft 365 products are available with which programs.
Product EA/EAS Program Attribute
10-Year Audit Log Retention (User SL) Additional Product
Extra Graph Connector Capacity (SL) Additional Product
Microsoft 365 E3 – Unattended License (SL) Additional Product
Microsoft 365 E3/E5 (User SL) Enterprise Online Service
Microsoft 365 E3/E5 Add-on (User SL) Enterprise Online Service
Microsoft 365 E3/E5 From SA (User SL) Enterprise Online Service
Microsoft 365 E5 Compliance (User SL) Additional Product
Microsoft 365 E5 eDiscovery and Audit (User SL) Additional Product
Microsoft 365 E5 Information Protection and Governance (User SL) Additional Product
Microsoft 365 E5 Insider Risk Management (User SL) Additional Product
Microsoft 365 E5 Security (User SL) Additional Product
Microsoft 365 E5 with calling minutes (User SL) Enterprise Online Service
Microsoft 365 F1/F3 (User SL) Additional Product
Microsoft 365 F5 Compliance (User SL) Additional Product
Microsoft 365 F5 Security (User SL) Additional Product
Microsoft 365 F5 Security + Compliance (User SL) Additional Product
Microsoft 365 G5 Compliance (User SL) Additional Product
Microsoft 365 G5 eDiscovery and Audit (User SL) Additional Product
Microsoft 365 G5 Information Protection and Governance (User SL) Additional Product
Microsoft 365 G5 Insider Risk Management (User SL) Additional Product
Microsoft Threat Experts - Experts on Demand (SL) Additional Product
Microsoft Viva Topics (User SL) Additional Product
Premium Assessment Additional Product
Scheduler (User SL) Additional Product
SharePoint Syntex (User SL) Additional Product
Skype for Business Plus CAL Add-on for Microsoft 365 E3 (User SL) Additional Product
VDA Add-on for M365 E3/E5 (User SL) Additional Product

Product Conditions:

Provides additional information related to acquiring the Product, such as prerequisites for purchase, prior versions, and the applicable Product Pool.

Product Conditions - General
Terms of ServiceUniversal License Terms for all Online Services
Product PoolServer
PromotionsNone
Product Conditions - Program Specific
Extended Term EligibleAll (except Premium Assessment)
Qualified User ExemptionF only
Reduction EligibleAll
Reduction Eligible (SCE)Microsoft 365 F3
True-Up EligibleAll (except From SA)

Applicable License Terms

Microsoft 365 is governed by the License Terms of the individual products and services comprising Microsoft 365, as modified by the License Terms in this Microsoft 365 Product Entry.

Microsoft 365 Components

License Assignment and Windows Use Rights

The use rights for the Windows component of Microsoft 365 licenses are modified as follows:

  • Licensed Users are not required to be the Primary User of any device. Licensed Users may only run Windows Enterprise on devices with a Qualifying Operating System.
  • Other than the use of Windows Virtual Desktop (refer to Windows Virtual Desktop section of the Microsoft Azure Services, rights to access and use remote virtualized instances of Windows only apply to Licensed Users that are the Primary User of a device licensed with a Qualifying Operating System.

Microsoft 365 F1/F3

License Eligibility for Frontline Worker Licenses

Microsoft 365 Frontline Worker licenses may only be assigned to users who satisfy one or more of the following conditions:  

  • Uses a primary work device with a single screen smaller than 10.1”
  • Shares their primary work device with other qualifying Microsoft 365 or Office 365 Frontline Worker licensed users, during or across shifts.
    • Other licensed Microsoft Frontline Worker users must also use the device as their primary work device.
    • Any software or services accessed from the shared device requires the device or users to be assigned a license that includes use of those software or services.

Qualifying Microsoft 365 and Office 365 Frontline Worker licenses include Microsoft 365 F1, Microsoft 365 F3, and/or Office 365 F3.

Customers who had Microsoft 365 F1/F3 licensed users prior to June 1, 2020 (Impacted Customers) may license additional users with the same or equivalent service, under the Microsoft 365 F1 License Eligibility terms in the November 1, 2019 Product Terms, until the end of the Impacted Customer’s subsequent subscription renewal term.

Windows 10 Use Rights for Microsoft 365 F3

The use rights for the Windows component of Microsoft 365 F3 licenses are further modified as follows:

  • Rights to use Windows 10 Enterprise LTSC do not apply.
  • Rights to install and use MDOP do not apply.
  • Other than the use of Windows Virtual Desktop (refer to Windows Virtual Desktop section of the Microsoft Azure Services Product entry), rights to access and use virtualized instances of Windows only apply to Licensed Users of a shared device with a Qualifying Operating System.
Smartphone and Tablet Devices

Each Microsoft 365 F3 user to whom Customer assigns a User SL may (i) use Microsoft Office for mobile devices for commercial purposes and (ii) sign into Microsoft Office with their org ID on up to five smartphones and five tablets with integrated screens 10.1” diagonally or less.

Microsoft 365 F1 User Mailbox Use Rights

M365 F1 does not include rights to an Exchange mailbox. In order to enable a full Teams experience, M365 F1 licenses may come with the Exchange Online K1 service plan enabled. Although the Exchange Online K1 service plan will provision a mailbox for the user, M365 F1 users are not entitled to use the mailbox. We recommend that you disable Outlook on the web via these steps (https://docs.microsoft.com/en-us/exchange/recipients-in-exchange-online/manage-user-mailboxes/enable-or-disable-outlook-web-app) and ask your users not to access the Exchange mailbox via any other methods.

Extended Use Rights for Microsoft 365 E3/E5

Office Servers

Each Licensed User assigned a Microsoft 365 E3/E5 User SL may:

  • install any number of copies of the following server software on any Server dedicated to Customer’s use: Exchange Server, SharePoint Server, and Skype for Business Server; and
  • access to the above server software is exclusive to those users assigned a Microsoft 365 E3/E5 User SL or External Users.

Dedicated Servers that are under the management or control of an entity other than Customer or one of its Affiliates are subject to the Outsourcing Software Management clause. This entitlement does not apply to User SLs acquired under the Microsoft Cloud Agreement and Microsoft Customer Agreement.

Office Professional Plus

Microsoft 365 From SA User SLs:

For each Licensed User to whom customer assigns a Microsoft 365 From SA User SL, Customer may install:

  • one local copy of Office Professional Plus for the sole use of the Licensed User for the duration of the subscription; and
  • one local copy of Office Professional Plus for new User SLs added to the same volume license agreement for the sole use of the Licensed User for the duration of the subscription. The number of new User SLs granted those user rights may not exceed the number of From SA User SLs initially covered under the agreement.

Microsoft 365 User SLs acquired in MPSA

For each Licensed User with a device covered with Software Assurance for Office Professional Plus to whom Customer assigns a Microsoft 365 User SL, Customer may install one local copy of Office Professional Plus for the sole use of the Licensed User for the duration of the subscription.

Microsoft Threat Experts - Experts on Demand

Customers with Microsoft Threat Experts – Experts on Demand subscriptions will be assigned 2 credits on the 1st of each month, which may be used to submit questions; unused credits expire 90 days from date of assignment or at the end of the subscription term, whichever is shortest.

License Prerequisites

LicenseLicense Prerequisites
10-Year Audit Log RetentionMicrosoft 365 E5/A5; Microsoft 365 E5/A5 Compliance; Microsoft 365 E5/A5 eDiscovery and Audit; Office 365 E5/A5
Career CoachOffice 365 A1/A3/A5; Microsoft 365 A3/A5
Microsoft Threat Experts – Experts on DemandMicrosoft Defender for Endpoint; Microsoft Defender for Endpoint (server); Windows 10 Enterprise E5/A5; Microsoft 365 E5/A5; Microsoft 365 E5/A5 Security; Microsoft 365 F5 Security + Compliance; Microsoft 365 F5 Security
Microsoft 365 E5/A5/G5 SecurityMicrosoft 365 E3/A3
Office 365 E3/A3 and Enterprise Mobility + Security E3/A3
Microsoft 365 E5/A5/G5 ComplianceMicrosoft 365 E3/A3
Office 365 E3/A3 and Enterprise Mobility + Security E3/A3
Microsoft 365 E5/A5/G5 eDiscovery and AuditMicrosoft 365 Business Basic/Business Standard/Business Premium/F1/F3/E3/A3/E5/A5; Office 365 F3/E1/A1/E3/A3/E5/A5; Exchange Online; SharePoint Online; OneDrive for Business
Microsoft 365 E5/A5/G5 Insider Risk ManagementMicrosoft 365 Business Basic/Business Standard/Business Premium/F1/F3/E3/A3/E5/A5; Office 365 F3/E1/A1/E3/A3/E5/A5; Exchange Online; SharePoint Online; OneDrive for Business
Microsoft 365 E5/A5 Information Protection and GovernanceMicrosoft 365 Business Premium/F1/F3/E3/A3/E5/A5

Any one of the following:

Microsoft 365 Business Basic/Business Standard; Office 365 F3/E1/E3/A3/E5/A5; Exchange Online; SharePoint Online; OneDrive for Business

and

Any one of the following:

Azure Information Protection; Enterprise Mobility + Security

Microsoft 365 F5 ComplianceMicrosoft 365 F1/F3
Office 365 F3 and Enterprise Mobility + Security E3 (K) and Windows 10 Enterprise per device/E3
Microsoft 365 F5 Security Microsoft 365 F1/F3
Office 365 F3 and Enterprise Mobility + Security E3 (K) and Windows 10 Enterprise per device/E3
Microsoft 365 F5 Security + Compliance Microsoft 365 F1/F3
Office 365 F3 and Enterprise Mobility + Security E3 (K) and Windows 10 Enterprise per device/E3
Premium AssessmentMicrosoft 365 E5/A5; Office 365 E5/A5; Microsoft 365 E5/A5 Compliance; Microsoft 365 E5/A5 eDiscovery and Audit; Microsoft 365 E5/A5 Insider Risk Management; Microsoft 365 E5/A5 Information Protection and Governance
Microsoft Viva TopicsMicrosoft 365 Business Basic/Business Standard/Business Premium/F1/F3/E3/A3/E5/A5; Office 365 F3/E1/A1/E3/A3/E5/A5; SharePoint Online
SchedulerMicrosoft 365 Business Basic/Business Standard/Business Premium/E3/A3/E5/A5; Office 365 E1/A1/E3/A3/E5/A5; Exchange Online
SharePoint SyntexMicrosoft 365 Business Basic/Business Standard/Business Premium/F1/F3/E3/A3/E5/A5; Office 365 F3/E1/A1/E3/A3/E5/A5; SharePoint Online
VDA Add-on for M365 E3/E5Microsoft 365 E3/E5

Service Specific Terms

Microsoft 365 - Unattended License

Definitions

Robotic Process Automation”, otherwise known as “RPA” or “bots” means an application, or any set of applications used to capture data and manipulate applications to perform repetitive tasks.  Bots operate upon any UI element of Windows 10 within an OSE and/or operates upon any Office application in any OSE.

Unattended Bot” – Any bot that does not strictly conform to the definition of “Attended Bot” shall be considered an “Unattended Bot.”

Attended Bot” - An Attended Bot assists a person to execute automation on the person’s local and/or remote workstations. It operates concurrently with the person on the same workstation/s to accomplish repetitive tasks and is triggered by explicit actions of that person. 

Assignment and Use Rights  

  • Customer may assign a Microsoft 365 A3/E3 - Unattended License to an Unattended bot running on either of the following:
    • Hardware dedicated to Customer’s use (subject to the Outsourcing Software Management Clause).
    • A virtual machine on Azure (including Windows Virtual Desktop on Azure).
  • There is no Qualifying OS requirement for the Microsoft 365 A3/E3 suite.
  • Each Microsoft 365 A3/E3 - Unattended License allows the use of the M365 A3/E3 suite in only a single unique physical or virtual OSE for Robotic Process Automation.
  • Each Microsoft 365 A3/E3 – Unattended License is allowed a single unique instance of Microsoft 365 Apps for enterprise.
  • License reassignment for bots follow the same rules for users and devices as if the bot is a user. (See License Assignment and Reassignment)

Use Limitation

  • Unattended Bots may not create or replicate activities or workflows on behalf of an unlicensed user or device. (See Multiplexing)
  • Microsoft reserves the right to restrict or disable Microsoft API calls with reasonable notice, due to unreasonable amount of bandwidth, adversely impacting the stability of Microsoft API’s, or adversely affecting the behavior of other apps.

Scheduler  

Human-assisted AI Service

Scheduler subscriptions include a human-assisted artificial intelligence (AI) service. When AI confidence levels are not met for a particular scheduling request, Scheduler’s AI can ask human scheduling assistants to review and facilitate the complex or ambiguous scheduling task (“human-assisted AI service”). Human scheduling assistants are bound by Microsoft confidentiality requirements, including Microsoft’s Supplier Security and Privacy Assurance program, and access is limited to only the information end users provide and that is necessary to fulfill the scheduling request.  

Customer is solely responsible for obtaining appropriate consent from end users in connection with end user’s and Customer’s use of Scheduler’s human-assisted AI service, as well as displaying appropriate warnings, disclaimers, and acknowledgements for such use to end users and Customers.

SharePoint Syntex

Additional AI Builder Credits

Additional AI Builder Credits are included for tenants licensed with 300 or more SharePoint Syntex users.

Add-ons

Customer may acquire Add-ons subject to the following conditions:

  1. Customer must have active SA or an active User SL for the corresponding Qualifying Licenses
  2. Customer may acquire one Add-on SL for each Qualifying License(s), unless provided otherwise in these terms
  3. Customer may acquire add-on SLs between true-up dates in advance of the acquisition of the Qualifying Licenses

Add-ons expire upon the earlier of the expiration of the SA coverage for the Qualifying License or the Add-on SL term, unless provided otherwise in this Appendix. Add-ons may only be reassigned to users or devices with Qualifying Licenses.

Microsoft 365 

Add-on User SLQualifying License(s)
Microsoft 365 E3 Add-on (User SL)

Windows 10 Enterprise/Education per device, and

Core/Enterprise CAL Suite, and

Office Professional Plus

Microsoft 365 E5 Add-on (User SL)

Windows 10 Enterprise/Education per device, and

Core/Enterprise CAL Suite, and

Office Professional Plus

Skype for Business Plus CAL Add-on for Microsoft 365 E3 (User SL)Office 365 E1/E3

From SA

Customer may acquire From SA SLs instead of SA for fully paid, perpetual Licenses subject to the following conditions:

  1. Customer has active SA or is renewing coverage for the corresponding Qualifying Licenses
  2. Customer acquires no more than one From SA SL for each Qualifying License, unless provided otherwise in these terms
  3. Customer retains the corresponding Qualifying Licenses throughout its From SA license subscription period
  4. Customer acquires From SA SLs at Enrollment anniversary or renewal

Enterprise Agreement Subscription (EAS) customers with continuous subscription coverage on Qualifying Licenses for no less than three years may purchase the corresponding From SA SLs. Customers renewing an agreement may renew From SA SLs up to the number of corresponding From SA SLs expiring.

As a one-time exception, when transitioning from per device licensing to per user From SA licensing for the first time, customer may purchase a greater number of From SA User SLs, if (1) Customer purchases a From SA User SL for all users of its Qualified Devices, and (2) in the case of Windows Desktop Operating System licenses, Customer adds devices as necessary to comply with the Primary User requirement in the Windows Desktop Operating System.

Microsoft 365

To acquire a Microsoft 365 From SA User SL customer must satisfy the eligibility and License assignment requirements for each component of Microsoft 365. Microsoft 365 From SA User SLs provide the same SA Benefits as the From SA components of the Microsoft 365 From SA User SL The components of Microsoft 365 E3/E5 are Office 365 E3/E5, Enterprise Mobility + Security E3/E5, and Windows 10 Enterprise E3/E5 Per User.

Qualifying License(s)From SA User SL

 SA for the Windows Desktop Operating System, and

Core/Enterprise CAL Suite, and Office Professional Plus

 Microsoft 365 E3/E5 From SA (User SL)