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Microsoft Dynamics 365 Blog

Blog posts for: Business Decision Makers IT Professionals
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Business Decision Makers
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Jun 04
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3 min read

Announcing Dynamics 365 Contact Center – a Copilot-first cloud contact center to transform service experiences 

Today we are thrilled to announce the latest milestone in our journey towards modernizing customer service: Microsoft Dynamics 365 Contact Center, a Copilot-first contact center solution that delivers generative AI to every customer engagement channel.

A group of colleagues in discussion in a conference room.
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5 min read

New AI features connect and extend insights across the organization 

Today we’re unveiling new and enhanced artificial intelligence (AI) capabilities across Dynamics 365 applications, as well as a new solution to help project-centric services organizations transform their operations. Joining more than 400 new and updated features in the 2020 wave 1 release, these new capabilities expand a fast-growing set of applications powered by AI-driven insights, and further propel our vision to empower every organization

a group of people sitting at a table
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4 min read

Business Applications ISV Connect: Current update and path forward 

Some of the best experiences I’ve had at Microsoft have been building new ecosystems and reviving existing ones. Last April, the Business Applications team began interviews with ISVs to learn how we can better serve our community. In July, we announced the Business Applications ISV Connect program. Our systems launch in September enabled new co-marketing

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3 min read

Why educators should be looking at marketing automation 

When people hear the words education and automation in the same sentence, many automatically presume the topic is online education. But automation crosses disciplines. As the population and social circumstances change, post-secondary education institutions face a shifting array of challenges, including attracting and retaining enrollment as well as reaching the segment that has left without

Two people meeting in the hotel lobby ahead of client presentation.
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3 min read

Improve the leave and absence experience across the organization 

In the complex world of human resources, organizations often find it challenging to manage and administer employee leave and absence plans in a competitive and compliant way. Each country and company have unique needs and programs to effectively manage employees’ time away from work. With leave and absence impacting every employee in an organization, streamlining

Shop Field Service workers meet with operations manager and team members.
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5 min read

Using AI to build a modern field service organization 

Field service organizations have traditionally operated under the break-fix model, responding to device failure after the customer reports an issue. This operating model has grown costly and inefficient and has proven less than effective in satisfying the customer’s rising needs. As the field service industry rapidly evolves toward a proactive and predictive model, cutting edge

Two coworkers standing in the hallway.
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2 min read

Preview new benefits capabilities for Dynamics 365 Human Resources 

As the war for talent intensifies, companies are offering a broader and richer set of benefits to attract and retain their best employees. We understand that this can be a complex and time-consuming process. Our new benefits capabilities in Dynamics 365 Human Resources will help with benefits administration by providing more flexible plan configurations, as

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4 min read

Deliver smarter, connected retail experiences with Dynamics 365 Commerce 

Today we’re announcing the official release of Dynamics 365 Commerce, an evolution of Dynamics 365 Retail that is generally available today across the globe. Dynamics 365 Commerce delivers a complete omnichannel solution that unifies back-office, in-store, and call center experiences, as well as introduces new e-commerce functionality to support seamless customer shopping experiences across physical

A woman organizing clothing in a retail storefront.
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4 min read

Create an amazing e-commerce customer experience with fraud protection 

Fraud is a huge barrier for everyone involved in an e-commerce transaction. From the bank, to the merchant, and the customers themselves, fraud prevention can add friction to the customer experience and cause inaccurate approvals or wrongful rejections that result in increased operational costs and, ultimately, decreased revenue. There is a new approach to fraud

Two men using Microsoft Dynamics 365 Layout in a retail space. Contains hologram scenario.
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4 min read

What’s in store for retail with the customer data platform 

According to industry analysts, 2020 will bring exciting innovations that promise to reshape the retail industry. Let’s take a look at the opportunities and explore the data challenges resulting from these trends. Augmented reality (AR) takes the stage Technology is catching up with expectations, with second generation augmented reality tools that make the technology more

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2 min read

How your growing businesses can compete and win on the customer experience 

Can you imagine losing customers everyday? That’s what could happen after a bad experience with your organization. According to a recent report by PWC, 32 percent of customers will walk away after just one bad experience. As digital native companies continue to elevate customer expectations for personalized sales and always-on support, growing organizations need to

Three coworkers sitting at a table talking over a Microsoft Surface laptop.
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3 min read

2020 release wave 1 plans for Dynamics 365 and Power Platform now available 

Today, we published the 2020 release wave 1 plans for Dynamics 365 and Microsoft Power Platform, a compilation of new capabilities that will be released between April and September 2020. The new features and enhancements demonstrate our continued investment to power digital transformation for our customers and partners. Dynamics 365 The first release wave of the

a group of people standing in a room
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3 min read

Enhancements to Dynamics 365 Higher Education Accelerator now available 

In October 2018, we announced the Microsoft Higher Education Accelerator, enabling ISVs and other solution providers to quickly build industry vertical solutions tailored for higher education. Since then, we have updated the accelerator with new scenarios to help institutions transform how they engage with students and their constituents and improve student outcomes. Our latest version,