Customer experience management in banking: the risk perspective
Innovative approaches to managing various types of risk are at the heart of some of the most exciting developments in enhancing customer experience in financial services.
Microsoft Industry Blogs: Financial services
Explore:
Microsoft and Cognizant: Delivering on the promise of agentic AI adoption in insurance
Microsoft and Cognizant are partnering to help insurers responsibly build agentic AI solutions that can help improve efficiency and customer experience.
What it means to be a Gamechanger in times of Radical Innovation: A Q&A with Peter Fisk
These companies go beyond innovating their products and services, their customer experiences and business models. They seek to innovate how their markets work.
Microsoft and BankSight Collaborate with Judo Capital to Deliver Innovative Small Business Lending Platform
Judo looked to Microsoft and BankSight to deliver both the platform and application, which puts the customer at the center of Judo’s Small Business Lending process.
Beware of accidental fintechs: responding to unforeseeable financial services disruption
Disruption is everywhere in financial services, even emerging in unexpected places—and established institutions need strategies for responding effectively.
Measuring innovation value in the digital era
Senior Economist Bill Hubbell explores how to measure innovation value when faced with uncertainty in the digital era.
Embracing a digital operating model: a call to action for banks (3)
Don’t get stuck in the thankless task of patching up old banking infrastructure—the key is to start anew in the cloud.
Virtual Security Summit: Streaming Live
Join us as we live stream the Virtual Security Summit on March 14th to hear from industry experts and learn about the future state of cloud security.
Embracing a digital operating model: a call to action for banks (2)
Future growth for financial institutions depends on understanding and embracing the paradigmatic shifts underway in the industry.
Delivering on the promise of behavioral biometrics solutions
This blog discusses how behavioral biometrics enables a new layer of visibility in fighting cybercrime while reducing customer friction.
Embracing a digital operating model: a call to action for banks (1)
Financial institutions need to operate very differently in the digital age if they hope to meet the high expectations of their customers.
Think You’re Protected by Two-Factor Authentication? Think Again
Find out about the weaknesses of two-factor that can be exploited by hackers and learn how BioCatch behavioral biometric technology provides added security.
AI-powered insurance creates new experiences and combats fraud
Explore how AI-powered insurance will disrupt the way insurers engage with their customers and how they will begin to combat fraud.