Leveraging a Richer Data Model to Surface Next Best Action
Banks must leverage a rich data model across their entire portfolio to gain deeper customer insights and a more complete view for surfacing next best action.
Microsoft Industry Blogs: Financial services
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From bottlenecks to breakthroughs: How agentic AI is reshaping insurance
Agentic AI is transforming insurance operations, from claims and underwriting to risk and service, enabling measurable efficiency, growth, and customer impact.
A Matter of Time: From “Bankers’ Hours” to a Future Built on Trust
Our approach is to leverage technology in novel ways — enabling business agility with the tools that will define the future of banking.
Microsoft announces the Coco Framework to improve performance, confidentiality and governance characteristics of enterprise blockchain networks
Microsoft has announced the Coco Framework, a first-of-its-kind innovation that will advance enterprise adoption of blockchain technology.
The top three benefits of early FRTB preparedness
Learn how taking a proactive approach to FRTB can bring capital benefits and enable banks to achieve competitive advantages in their markets.
The 5 attributes of an effective sanction screening solution
This blog entry examines how implementing an effective sanction screening solution with five key attributes helps banks protect their businesses and save money.
The case for digital identity: opening new fronts against cybercrime
Microsoft technologies like AI, predictive analytics, and blockchain are opening up many new possibilities for the concepts of identity and identity management.
Bringing bots to insurance
At Microsoft, we believe that the future of customer experience management lies in a cloudfirst approach and involves four distinct layers...
Making Sense of Data: The Cornerstone of a Frictionless Customer Experience in Banking
At Microsoft, we understand there are new models needed for data management, and the potential benefits that mastered data will create.
RMS: Risk manager reduces its own risks by protecting data in the cloud
RMS, a risk modeling company, uses Azure infrastructure services—Azure Virtual Machines, Azure Virtual Network, & Azure Storage—to host its DR environment.
Improve inbound engagement with a next best conversation
Next Best Action empowers contact center agents, bank branch employees, and relationship managers with the tools they need to make the most of every interaction.
Swiss Re: A Pioneering insurance model
Recognizing that resilience requires finding new business models, Swiss RE is transforming the insurance industry with digital technologies.
Preparing for FRTB – what you need to know
Numerix’s Satyam Kancharla explains his perspective on what banks are doing to prepare for FRTB and what opportunities come along with early preparedness.