The re-birth of banking
The banking industry has made a concerted effort to regain their customers’ trust, evolving from a transaction-centric business model to one that now focuses on the customer experience.
Microsoft Industry Blogs: Financial services
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Microsoft and Cognizant: Delivering on the promise of agentic AI adoption in insurance
Microsoft and Cognizant are partnering to help insurers responsibly build agentic AI solutions that can help improve efficiency and customer experience.
Empowering the Digital Bank: Kids don’t dream of digital pigs
The bank’s overt role in consumers’ daily lives is fast eroding. Once the primary go-to for financial support, banks now face being relegated to the position of passive utility-like service providers.
Empowering the Digital Bank: The connected Digital Finance of apps, agents and things…
With each wave of technology adoption the bar of assumptions that we can afford ourselves is raised, reinforcing the now familiar flip where consumers are the ones leading the charge for technology infused change.
Humanizing insurance: How today’s insurance industry is offering a better customer experience
In an effort to better serve today’s informed consumer and differentiate their business from competitors, insurance companies are making a concerted effort to shift from a policy-centric business model to a customer-centric one.
Making insurance more mobile
We speak with Microsoft’s Tony Jacob to find out how mobile applications are transforming processes for insurance agents and their customers.
Empowering the Digital Bank: Mobility in financial services, driving innovation in customers’ daily lives
Most people have looked at a clock face, but have they ever watched it? Probably not. If people were to watch the face of an analogue clock they would have observed the second hand, and perhaps even the minute hand, moving. However, most would not have seen the hour hand moving.
Empowering the Digital Bank: Combining the physical with the virtual
Designing for meaningful human experiences.
Empowering the Digital Bank: The API economy – helping financial services companies to build better products
The application programming interface (API) economy is based around four building blocks: social, mobile, analytics and cloud. Apps and services can be linked rapidly and cost-effectively to create an extended value proposition.
Empowering the digital bank
Does your bank make you feel like a valued customer every time you engage with it?.
Why CRM matters to the digital, customer-centric insurer
For many, a modern customer relationship management (CRM) system holds the key to operational excellence, great customer service and long-term success.
New architecture blueprint: Large-scale computing – financial services
Financial services organizations in insurance, capital markets, and banking bring complex and challenging large-scale workloads to the cloud.
Webinar: The Internet of Things-Innovation in Insurance
On Demand Webcast: The Internet of Things – Driving Innovation in Insurance.