The Modern Banking Workplace: Sparking an astute digital culture in banking
Besides rethinking the traditional banking operations, banks must align with the habits and preferences of ‘born digital’ generations of both customers and employees.
Microsoft Industry Blogs: Financial services
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AI transformation in financial services: 5 predictors for success in 2026
Financial services businesses are busily adopting agentic AI, with Frontier Firms leading transformation. Here are five critical predictors of success that will differentiate the leaders in 2026.
The Digital Insurer: Omni-channel experiences -putting customers at the centre
In a digitally-connected world insurers need to focus on omni-channel experiences, and the latest technologies are enabling them to do just that.
Artificial Intelligence – Powering Transformation in Financial Services
At Microsoft, we believe the future is an Intelligent Bank, where technology can predict seamlessly what the client needs next and empower them.
The Digital Insurer: Omni-channel experiences, customer insight, and the modern workplace
By unlocking Omni-channel digital experiences, insurers can ensure to enable unique customer insight and engagement in the modern workplace.
Seeing the big picture: Bringing it all together with Customer Insight Solutions for Banking
Bringing your data together with Customer Insights for Banking is the first step towards standing up against the competition and making customers happy.
Priority Banking: Who comes first, the customer or the bank?
To delight customers, banks must change the way they engage. That involves knowing the customer and tailoring their experience using that knowledge.
The top 5 things a customer needs from their bank
Explore the top five consumer trends in banking and learn how to meet evolving customer needs while enhancing the digital banking experience.
Microsoft Envision Session: Transforming products and business models in financial services
Watch this 4 minute video of the “Transforming products and business models in financial services” session from Microsoft Envision 2017.
Microsoft Envision Session: Re-imagining the customer experience in financial services
Watch this 5 minute snapshot video of the “Reimagining the customer experience in financial services” session from Microsoft Envision 2017.
How to empower relationship bankers
Learn how banks can empower their relationship bankers to overcome key challenges to enhance customer loyalty and drive growth from Microsoft.
Risk and Financial Modelling in Insurance: Big data and analytics creates artificial intelligence in insurance providers
Cortana Intelligence and Azure Machine Learning are helping insurers unlock data and provide artificial intelligent insights beyond areas supported by actuaries.
Catering to every customer with channel optimization
Discover more about Customer Insights for Banking and learn how you can transform your customer relationships with channel optimization.