Financial services businesses are busily adopting agentic AI, with Frontier Firms leading transformation. Here are five critical predictors of success that will differentiate the leaders in 2026.
2021 has been an incredible year of change for the financial services industry. We saw organizations across financial services accelerate digital innovation at a record pace. This has also been an important year for us here at Microsoft.
Expectations around digital experiences in the financial services industry are increasing at an accelerated pace—bolstered by the pandemic and an onslaught of disruptive innovation. Industry leaders view modern digital experiences as the “next frontier” to gain insights, collaborate, and sustainably differentiate across customer and employee experiences.
Introducing the Microsoft Cloud for Financial Services offering I am thrilled to be sharing more about the partner opportunities available with the Microsoft Cloud for Financial Services, generally available on Nov 1.
The theme of last week’s Sibos 2021 financial services event was “Recharging Global Finance — the digital journey evolves” — with the opportunity to debate how to recharge global finance and accelerate change for the better. It was a very fitting and thoughtful discussion, given the seismic shifts within the financial services industry.
The pandemic cemented the value of digitization and digital channels in the financial services industry—and created new expectations with customers and employees.
In Asia, as in other regions, there’s rapidly-growing adoption of artificial intelligence (AI) in the financial services industry, with more than 60 percent of financial services organizations already accelerating their pace of digitalization in response to the pandemic. Spending on AI by the financial services sector in the region is estimated to reach $4.
Over a year into the pandemic one thing is certain, as Satya Nadella said in our third-quarter earnings call, “Digital adoption curves aren’t slowing down. They’re accelerating, and it’s just the beginning.
The past year has brought dramatic change to almost every facet of our lives. We have seen the same disruption play out across every industry, from retail to healthcare to financial services. Customer expectations are fundamentally altered, and it’s hard to imagine things going back to the way they once were.
COVID-19 has had a significant impact on almost every industry, and financial services was no exception. Dramatic shifts in consumer spending and banking habits led financial leaders to adjust their customer experience (CX) strategies to better accommodate their customers’ needs.
In our digitally connected world, artificial intelligence (AI) is a priority for many industries. Adding intelligent security, analytics and more to your business can be a major differentiator. Financial institutions in particular are poised to benefit from the opportunities afforded by AI—however, it’s essential that the industry uses AI in a responsible manner.
Amid the relentless challenges of 2020, the wheels of the financial industry kept turning. At the root of it all is the historic acceleration of digital technology in the pandemic. It’s what enabled the financial services workforce to keep working and servicing its customers and to do so in new and improved ways. The crisis made the question of how “all-in” to go to the cloud all but moot. Digital transformation became less a choice and more of a necessity.
In this blog, we sit down with Zilvinas Bareisis, head of retail banking at Celent, a leading research and advisory firm focused on technology for financial institutions globally, to discuss top trends and priorities for retail banking, differentiation of customer experiences, risk management, and preparing for the future.
