Agentic AI is transforming insurance operations, from claims and underwriting to risk and service, enabling measurable efficiency, growth, and customer impact.
The insurance industry is facing a fast-changing landscape. As the world deals with COVID-19, insurers are seeing changing customer and employee expectations. This is in addition to the “cost-conscious” customer, who changes from one insurer to another. Now more than ever, insurance leaders are seeking digital transformation and innovation while reducing costs of operations.
At our recent Microsoft Build 2020 conference, we celebrated the critical role of developers and their tireless efforts to rally during this time of crisis.
Over these last few weeks, I have had the pleasure of hosting our first digital Microsoft Envision Forum for Financial Services series. We began the journey from an in-person, New York City event to pivoting to a purely-digital format leveraging Microsoft Teams—our focus intent on providing insight from leaders in the financial services industry.
As part of ongoing engagement with financial services regulators and customers, I had the opportunity to attend a Cloud Technology Summit sponsored by the Federal Reserve Bank of Richmond. The conference assembled leaders within the U.S.
With much uncertainty about the spread of the COVID-19, financial services customers and their regulators are naturally concerned about the continuity of their business operations. This includes the use of Microsoft Cloud Services, such as Azure, Microsoft 365, and Microsoft Dynamics 365 to support important lines of their business.
It would be an understatement to say that the COVID-19 pandemic has changed our lives, both personally and professionally. As the situation rapidly changes, all of us in the business world are learning and adapting as quickly as possible to respond to the crisis at hand and keep our communities safe.
Differentiating customer experiences, modernizing payments and banking, managing risk, combating financial crime, and inspiring a productive workforce.
This week, Microsoft joined C-level executives, renowned speakers, innovators, and disrupters from throughout the financial services industry at Money20/20 in Las Vegas to showcase how secure and compliant technology empowers employees, drives innovation in payments, and delights customers with differentiated experiences.
It’s fascinating to think about Microsoft’s role in driving technological innovation in private wealth management, one of the core areas of focus for the Capital Markets business in FY20.
The theme of last week’s Sibos 2019 financial services event in London was, “thriving in a hyper-connected world.” Having been in banking for more than 20 years, it’s a very fitting message for an industry that is in the midst of an incredible amount of change.
Every year, the banking industry’s brightest innovators come to Sibos to educate and inspire attendees with fresh ideas and creative solutions to some of the most common and constant challenges in modern banking.
Air travel is a big part of my role at Microsoft. Being on planes for hours allows me to get a lot of work done without much interruption. One thing I always install before I touch my surface keyboard is the privacy screen.
