Frontline workers are the foundation of every industry—from retail and healthcare to hospitality and field services. Yet for years, they’ve been asked to increase productivity and deliver more value, faster, often with tools that weren’t designed for the specific realities of frontline work. Today, that dynamic is shifting. When AI is applied in practical, governed
All things being equal, reducing average handle time (AHT) in contact centers is a good thing. Any content center manager will tell you how critical this metric is. It is easy to understand why that is the case.
Clifford Goldsmith | B.Sc., MBBCh (MD), US Chief Medical Officer, Microsoft I am proud to count myself among the cadre of physicians who incorporate healthcare informatics in their medical practice. We may have downsized our clinical practices, but we remain as strongly committed to the principles of the Hippocratic Oath as we were when we took the oath in medical school.
Research from a large-scale survey of more than 1,000 senior pharma professionals highlights the divide between digitally adept companies and those that have been slow to adopt technologies. In this blog, we look at how the customer experience is changing due to COVID-19 for life sciences organizations. Historically, pharma has lagged behind other industries in adopting digital solutions.
As technology becomes more accessible to non-technicians, business leaders are taking more control over the tools and processes that affect their functional area. Whatever the business outcomes they’re striving for, these leaders can make use of progressive customer-facing applications and good data to create actionable insights that support their needs.
In a webinar entitled “The Art of Possible: Manufacturing Priorities that Will Define 2021,” Çağlayan Arkan, Microsoft’s VP of manufacturing industry shared: “From extreme disruption comes extreme transformation.” His point is well taken. In the aftermath of the pandemic, supply chain has raced to the top of the news and manufacturing is centerstage.
Over a year has gone by since the beginning of the global pandemic, and it’s clear that the pharmaceutical industry and COVID-19 vaccines are at the center of everyone’s attention. Calls for quick and rigorous development of a COVID-19 vaccine have given way to the equally important demand for rapid distribution.
As COVID-19 vaccines are becoming more widely available, Microsoft is working intently with partners such as Mazik Global to help state and local governments deploy vaccine management solutions that meet their unique and ever evolving needs.
While AI is driving value in all aspects of our lives, there are times where it’s hard to separate the aspirations of those who want to use it to do good from those leveraging AI today to positively impact real change in health and medicine.
When I was a junior at Greensburg Central High School in Western Pennsylvania, I volunteered for the Special Olympics. Roger, the athlete I was partnered with, made such an impression on me because of his complete and utter joy in participating in various sports events.
Major brands have quickly learned that consumers drive today’s business environment and that yesterday’s efforts to create a customer-centric operating model are out of date. Consumers have also evolved to want more, so product and service personalization has now taken center stage.
Is your organization applying to the second round of Paycheck Protection Program funding (PPP-2)? If so, be sure to review the updated guidelines for this funding round. The program is open to all eligible entities from March 10 through March 31, 2021.
At this year’s GreenBiz 21 conference, the drive to act to address climate change and social equity challenges was palpable. Bill Gates highlighted the ambitious goals for Breakthrough Energy, followed by a thoughtful discussion about human rights and social justice with Sanda Ojiambo, CEO of the United Nations Global Impact.
