Microsoft AI
Artificial intelligence is no longer a speculative bet for global professional services firms—it’s a structural shift in how expertise is created, decisions are made, and value is delivered to clients. As the pace of innovation accelerates, organizations face growing pressure to move faster, operate with greater consistency, and deliver insight at scale, all without eroding
Resiliency is a significant challenge for finance organizations, and during the current COVID-19 pandemic, financial service providers need the right mix of security, compliance and agility to stay flexible. A previous article from Lisa Choi and Luke Thomas outlines the importance of the cloud in building elastic infrastructures.
Microsoft and partners launch Accelerate: Houston, an economic development initiative to create skills for high-demand jobs and close the digital divide.
Companies are putting great emphasis on digital or self-service contact channels. The economics of self-service are undoubtedly compelling: Whereas live support channels cost dollars, self-service channels, by contrast, cost pennies per interaction. Also, self-service channels are improving quickly. With the introduction of intelligent chat bots and other AI-inspired innovations, these channels can handle many more types of transactions than was possible even a few years ago.
When disaster hits or the unexpected befalls a community, First Responders are on the frontlines of compassionate, strategic response. Now, a new federal consortium aims to support First Responders in doing the highly valuable work they do to protect and repair lands and communities experiencing a crisis.
COVID-19 has been a strain on everyone. We’ve all navigated social isolation, uncertain investment projections, and remote work environments to various degrees, but regardless of the experience, this time away has left a haze over individuals and organizations alike.
Financial institutions are aware of the need to keep markets moving, deals closing, and clients delighted, all while staying safe. Collaboration tools like Microsoft Teams have provided secure, reliable, and scalable alternatives to relaying sensitive financial data to peers, clients and boards of executives.
At a time when every aspect of life is being transformed to help prevent the spread of COVID-19, compassion and collaboration have never been more essential to the success of families, communities, and businesses.
It’s a great time to be a customer. Often, companies are finding that they are at product parity with their competitors and thus look to service to be the differentiator. When Allstate introduced accident forgiveness for their auto insurance products, it wasn’t too long before competitors followed suit.
Change is no easy task. As with most new technologies, AI adoption brings its share of cost and risk as enterprise leaders and department leads work together to build out their experience. Merely identifying an entry point has brought plenty of AI projects to a halt.
For over twenty years, Alluma has used technology to help connect vulnerable families and individuals with the public services they need, including Medicaid, SNAP, EITC, and more. Now powered by Microsoft Azure, the organization’s new One-X-Connection solution and Quick Screener module merge data, technology, and policy to help applicants qualify quickly and anonymously while simplifying the administrative process for their agency partners.
Consumers spent over $601B in online purchases in 2019. To increase agility and visibility, supply chain logistics operations are trending towards transparent relationships between warehouses, delivery operations, and online locations. The truth is that modern consumers expect that when they shop for a product, they want to have options for how they buy and receive them.
With the U.S. Centers for Disease Control and Prevention confirming the first U.S. reported case of coronavirus in Washington on Jan. 21, it’s not surprising that the Evergreen State was proactive in battling the fast-spreading illness.