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COVID-19 and the new patient experience 

Today, everyone is digging out from the initial impact of the COVID-19 pandemic. In doing so, we’re collectively defining a new order for how health and medical services will look and operate going forward.  This effort is not without its challenges. In the United States, hospital operating margins are down 96 percent since the start of the year.

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Consolidate and Automate: How health payors can create a more efficient future in the cloud 

The Microsoft team is increasingly focused on tailoring solutions for the healthcare industry, as evidenced by our recent announcement of the Microsoft Cloud for Healthcare. This dedication includes creating solutions that make it easier for healthcare payors to run their business efficiently and deliver high-quality experiences to members.

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Rethinking anti-money laundering 

The traditional methods banks use to address Anti-Money Laundering (AML) have been failing for some time. Financial crimes and fraud, like Ponzi schemes, are slipping through the cracks because criminals, with enough time and patience, can seemingly find their way around any security measure.

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Creating personalized customer experiences through intelligent retail 

Ten or twenty years ago, the future of retail was online shopping. Today, it is building seamless connections between physical locations and online stores so that customers can easily shop, order goods, or pick–up items from a store or curbside service. Quarantines and social distancing only highlight the importance of building retail operations that start and end with the customer, online and off.

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To optimize or not to optimize, that is the question 

Recently, I had a conversation around optimization for a banking customer — specifically, about whether they could optimize a particular activity. It sparked an interesting debate: What is optimization, and where can it be applied? This post offers some ideas about where and when to apply optimization.

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U.S. Navy taps Microsoft Azure to enhance weather modeling 

With two tropical storms headed for the Gulf Coast, a U.S. Navy team of leading engineers and scientists partnered with their Microsoft Federal counterparts over the Aug. 22–23 weekend to successfully deploy an enhanced weather model capable of rapidly scaling weather and ocean pattern predictions on demand.

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