Frontline workers are the foundation of every industry—from retail and healthcare to hospitality and field services. Yet for years, they’ve been asked to increase productivity and deliver more value, faster, often with tools that weren’t designed for the specific realities of frontline work. Today, that dynamic is shifting. When AI is applied in practical, governed
Microsoft is proud to support and celebrate nurses around the globe this Nurses’ Week May 6th – 12th as part of International Year of the Nurse and Midwife. This year is significant and exemplifies the importance of nurses’ work throughout the world for many reasons.
Large-scale healthcare issues require solutions that connect patients to doctors and healthcare workers while providing insights that can save lives. Healthcare officials use data to treat patients and mitigate pervasive diseases while serving the widest range of patients possible.
As I work with customers across the US, I hear that many find the “promise of AI” to be somewhat overwhelming, with a variety of questions about where to start.
David Koscheski | Director of Industry, Banking Ten years ago, it would have been tough to imagine today’s banking landscape. With rapidly evolving technological innovations and changing customer expectations, competition from fintech, Big Tech, and smaller, niche institutions has turned up the heat on the industry as a whole.
Many insurers are realizing a need for transitioning their call centers to operate under remote work models. The technological challenges associated with this type of undertaking are compounded by the need to drive those workloads under compressed timelines.
As Artificial Intelligence and Machine Learning continue to cement themselves as foundational resources for growth and transformation across the financial services industry, organizations must account for the added influx of data flooding into their enterprises.
Recently at Adobe Summit Valerie Beaulieu gave a breakout session highlighting Microsoft’s journey to become a marketing leader in the digital landscape we all live in today. Below are 5 key learnings Valerie uses to frame the Microsoft story.
Current events and related government mandates have created sudden and transformative changes for insurance carriers, their agents, and their customers. The resulting transition to remote work environments has disrupted traditional agent-customer interactions. How can customers and their agents continue to interact effectively, despite these challenges? As we know, many agents have long been conducting remote customer meetings over the phone and by email.
It would be an understatement to say that the COVID-19 pandemic has changed our lives, both personally and professionally. All of us are having to adjust to working remotely, while deploying new technologies to address COVID-19, as we collectively work to protect the health of all Americans.
Customer experience is a big focus for businesses today. Customers have more choices than ever, and they are looking at value beyond the features of the product itself to the entire experience, including the evaluation, purchase, and post-purchase steps.
Today, more than ever, we recognize the need for secure technology that can support our government leaders in responding quickly, and with agility, to rapid changes in the global landscape.
Financial institutions are finding it difficult to insert AI into their financial risk products at scale. Financial institutions have been hiring data scientists, acquiring technology, doing POCs, in short, playing around with AI.
