Empowering frontline retail workers with AI tools
Frontline workers are the heart and the face of retail businesses, interacting with customers, seeing products in action, and embodying their brand daily.
Microsoft in Business Blogs
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A CISO’s guide to future-proofing security
Setting the stage: Why these conversations matter In today’s rapidly evolving threat landscape, security leaders are being asked to do more with less. Shrinking budgets, hiring freezes, and reduced access to critical tools are the new reality for CISOs and their teams. Yet, the expectations have never been higher: business resilience, regulatory compliance, and innovation
Powering productivity and skill for frontline energy workers
The energy industry is experiencing significant change. As companies strive to boost production, embrace more sustainable practices, and prepare to power the AI-driven future of technology globally, there’s increasing demand for new digital tools.
Unpacking AI governance to shape digital transformation
As AI reshapes the modern workplace, business leaders and decision-makers are eager to unlock the full potential of this new technology safely and effectively.
Attracting new customers with generative AI–powered tools
Generative AI–powered tools are transforming marketing, offering new ways to reach potential customers with more effective messaging and increase productivity.
Setting new standards of customer service in the era of AI
Customer service teams are the superheroes of businesses. They handle a myriad of clients and tools to ensure top-notch customer experiences.
Elevating customer insights with generative AI
The era of AI is here, and there is a lot of discussion about the potential of AI to reimagine customer and marketing insights.
Embracing AI to revitalize sales and catalyze growth
Groundbreaking AI-powered solutions are revolutionizing the way sellers operate, unleashing productivity and supercharging customer engagement.
Trends in customer experience: Personalizing with AI
Exceptional customer experiences are no longer the exception—they’re the rule. Companies need the right combination of innovation and cultural transformation to stand out, build customer trust, and achieve high engagement.
Modernizing government with frontline worker technology
Every day, government workers worldwide serve their communities. Responders dash into crisis situations; caseworkers make decisions on child placement; and public works staff are often the first to arrive and last to leave in emergencies.
Empowering employees with generative AI at their fingertips
Today’s business leaders are eager to embrace the transformative power of AI. Organizations worldwide are already reaping the benefits of their AI investments.
Optimizing employee and customer experiences through Microsoft and Adobe’s workflow digitization
Today’s modern workplace has pushed the demand for business leaders to create meaningful employee experiences. Technology adoption has allowed us to not only impact employee experiences, but business operations and data security.
Modernize financial services to mitigate challenges in risk
Risk comes in many forms. And companies in the financial services sector face it to a higher degree—and on more fronts—than the average business, whether they’re making investment decisions, complying with regulations, thwarting cyberattacks, or preventing fraud.