Microsoft Intune Remote Help
Enable secure helpdesk-to-user connections.
OVERVIEW
Provide secure helpdesk assistance
Deliver simple, cloud-connected, and secure assistance to workers anywhere, anytime.
- Connect securely while reinforcing a Zero Trust security model.
- Respond to issues quickly and effectively.
- Get employees the help they need, in the office or remotely.
Capabilities
Key features of Remote Help
Empower your helpdesk with Remote Help, a feature of the Microsoft Intune Suite.
Protect every helpdesk connection with an easy-to-use app, conditional access policies, and multifactor authentication.
Identify devices that are out of compliance before a connection begins and proactively remediate vulnerabilities in real time.
Manage who can help whom, and with which permissions, using the Intune admin console. Provide a trusted connection with verified company profile information.
Reduce time to resolution with ServiceNow incidents available directly in the Intune console.
Get insight into helpdesk interactions, including the time, device, and operating system on which they occurred.
PLANS AND PRICING
Flexible pricing options
Microsoft Intune Suite
$10.00
unit/month, paid yearly
This product is not available in your market.
Intune Remote Help is part of the Intune Suite
Unify mission-critical advanced endpoint management and security solutions with the Intune Suite.
Simplify endpoint management. Unify your endpoint management solutions and workflows in one place, reducing complexity for IT and security operations.
Strengthen security posture. Ensure device health and compliance by using Microsoft Security signals and advanced endpoint management capabilities to mitigate cyberthreats and protect corporate data.
Reduce overall cost. Increase efficiency by consolidating vendors and save more with cost-effective licensing. Improve end-user productivity and performance across devices. All products in the Microsoft Intune Suite work seamlessly with Microsoft 365 and Microsoft Security. The Microsoft Intune Suite includes Microsoft Intune Remote Help, Microsoft Intune Endpoint Privilege Management, Microsoft Intune Advanced Analytics, Microsoft Intune Enterprise Application Management, Microsoft Cloud PKI, and advanced capabilities in Microsoft Intune Plan 2.
Simplify endpoint management. Unify your endpoint management solutions and workflows in one place, reducing complexity for IT and security operations.
Strengthen security posture. Ensure device health and compliance by using Microsoft Security signals and advanced endpoint management capabilities to mitigate cyberthreats and protect corporate data.
Reduce overall cost. Increase efficiency by consolidating vendors and save more with cost-effective licensing. Improve end-user productivity and performance across devices. All products in the Microsoft Intune Suite work seamlessly with Microsoft 365 and Microsoft Security. The Microsoft Intune Suite includes Microsoft Intune Remote Help, Microsoft Intune Endpoint Privilege Management, Microsoft Intune Advanced Analytics, Microsoft Intune Enterprise Application Management, Microsoft Cloud PKI, and advanced capabilities in Microsoft Intune Plan 2.
A Microsoft Intune Plan 1 subscription is required.
INDUSTRY RECOGNITION
Industry research and recognition
-
A Leader in Unified Endpoint Management
Microsoft is named a Leader in The Forrester Wave™: Unified Endpoint Management, Q4 2023.1 -
The Total Economic Impact™ of Microsoft Intune
Learn how Intune can help organizations save money, improve productivity, and lower security risk in this commissioned study conducted by Forrester Consulting.2 -
A leader in digital workspace management
Omdia named Microsoft a leader in the Omdia Universe: Digital Workspace Management/Unified Endpoint Management Platforms, 2024.3
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RESOURCES
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- [1]The Forrester Wave™: Unified Endpoint Management, Q4 2023, Andrew Hewitt, Glenn O'Donnell, Angela Lozada, Rachel Birrell, November 19, 2023.
- [2]New Technology: The Projected Total Economic Impact™ Of The Microsoft Intune Suite—Cost Savings And Business Benefits Enabled By The Intune Suite, a commissioned study conducted by Forrester Consulting, Kim Finnerty, Sarah Lervold, Claudia Heaney, March 2023.
- [3]Omdia Universe: Digital Workspace Management/Unified Endpoint Management Platforms, 2024, Adam Holtby, 14 December 2023.
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