Frontline workers are the foundation of every industry—from retail and healthcare to hospitality and field services. Yet for years, they’ve been asked to increase productivity and deliver more value, faster, often with tools that weren’t designed for the specific realities of frontline work. Today, that dynamic is shifting. When AI is applied in practical, governed
As businesses begin the process of both returning employees to their physical workplaces and welcoming customers back into physical spaces, what needs to be true for that to happen safely? Just as every individual and company has been affected differently by COVID-19, every return will look different.
If you’re looking to make your next move toward intelligent banking, here’s an innovation that can help you deliver a more personalized customer experience for your branch clients. A digital twin is a digital replica of physical space, the processes that happen there, and the people moving through that space.
2020 has been a year of adaptation. From February to today, finance organizations worldwide have been forced to revisit their operations, investments, and ideals to still the tide of COVID-19. This season has not been an easy one.
Have you ever thought about what makes a leader different from a manager? Is it skills and experience? Expertise? Natural talent? Think about it this way.
Business operations have transformed tremendously over the course of 2020. Leaders across all industries, including financial services, have evolved how they communicate, collaborate, problem solve, and lead teams in a remote and hybrid work culture. And today, many of those leaders shepherding financial services companies through challenging times of change are women. A study by Oliver Wyman found that women now make up 20% of executive committees and 23% of boards at major financial institutions1.
Accelerate: Texas Creating a workforce for a digitally transformed future Programs | Partners As the world begins to reopen and businesses continue to adjust to a new reality post-COVID-19, the need for a more tech-savvy workforce will be paramount. The Microsoft Global Skills Initiative is a multimillion-dollar investment supported by robust collaborative partnerships.
In the lead-up to 2020, insurers were showing great staying power as they rode out an unsettled economy. But with the onset of COVID-19, that turbulence has only gotten more intense. Claims are becoming more frequent and more severe as catastrophic events happen at an increasing rate.
Firstline employees are often the face of your retail business, which means that their performance can directly impact how consumers view your brand. These employees, however, can only support great customer experiences as far as their technology will let them.
2020 has been a year like none other. COVID-19 has brought about not only a public health crisis, but an economic one as well. But historically, skills training has not reached the people in underserved communities who need it most, such as people of color, people with disabilities, and women.
Over the past several months, we’ve seen some heroic efforts by our federal government customers to respond to the many COVID-19 impacts that have disrupted work and life in the U.S. and around the world.
Energy markets are not exempt from the impact of digital change in the global economy. Recently, I attended a panel discussion hosted by Risk.
What a great week it has been at Sibos 2020. It was exciting to hear from leaders how they are adapting to a new environment, as they deliver digital value and innovate responsibly.
