Inside Track Blog - How Microsoft does IT

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January 22, 2026

Jason Kellington

Accelerating our cultural transformation at Microsoft with Viva and AI
January 22, 2026

Eva Etchells

Helping our employees when Microsoft 365 Copilot says, ‘No, you can’t do that’

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January 15, 2026

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Alex Fleck

Keeping our content fresh, findable, and governed at Microsoft with AI-powered SharePoint

Microsoft SharePoint is where business knowledge lives. As AI-driven capabilities, assistants, and agents have exploded onto the scene, new possibilities for managing that knowledge and presenting it to our employees are emerging. At Microsoft Digital,…
January 15, 2026

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David Hirning

Supercharging our internal communications at Microsoft with Viva Engage

With more than 200,000 employees located in offices around the world, an organization the size and complexity of Microsoft will always face challenges in creating a tight-knit culture of trust and community. Engage with our…
December 18, 2025

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Diana Mivelli

Powering our Microsoft 365 Copilot adoption with gamification

When it comes to powering Microsoft 365 Copilot adoption rates internally here at Microsoft, it’s game on. Literally. We were the first enterprise to fully deploy Copilot in 2024, and now, not two years later,…
December 18, 2025

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Leon Yen

Deploying Microsoft 365 Copilot in Viva Engage at Microsoft

Microsoft Viva Engage is a critical tool for communicating with our employees internally here at Microsoft. It’s where our employees go to have two-way dialogue, our leaders use it to engage with their teams, and…
December 4, 2025

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Keith Boyd

Becoming a Frontier Firm: Our IT playbook for the AI era

Microsoft Digital, the company’s IT team, is rapidly transforming into a Frontier IT Firm—an organization fundamentally restructured for the AI era, where AI-agents are digital colleagues rather than peripheral tools. “Agents are the most significant…
November 21, 2025

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Lukas Velush

Deploying Microsoft Agent 365: How we’re extending our infrastructure to manage agents at Microsoft

The number and sophistication of agents that our employees are building here at Microsoft is growing rapidly. To help us and all enterprises respond to this new opportunity, the company just announced Microsoft Agent 365…
November 20, 2025

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David Hirning

Moving from a ‘Scream Test’ to holistic lifecycle management: How we manage our Azure services at Microsoft

Nearly a decade ago, as we began our journey from relying on on-premises physical computing infrastructure to being a cloud-first organization, our engineers came up with a simple but effective technique to see if a…
November 18, 2025

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Jason Kellington

Hardening our digital defenses with Microsoft Baseline Security Mode

Security isn’t just a feature—it’s a foundation. As threats grow more varied, widespread, and sophisticated, enterprises need to rethink how they protect their environments. That’s why we, in Microsoft Digital, the company’s IT organization, took…
November 18, 2025

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Jason Kellington

Accelerating workplace productivity at Microsoft with Windows Recall

Have you ever struggled to find an important document or photo? Forgotten which app a colleague shared an important data point with you on? Browsed a website but forgot to bookmark it? Engage with our…
November 18, 2025

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Jason Kellington

Supercharging our enterprise with Windows 11 and AI PCs

AI is no longer a buzzword—it’s the engine driving a new era of productivity, security, and personalization. And Windows 11 and AI PCs are at the center of it. Engage with our experts! Customers or…
November 13, 2025

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Lukas Velush

Powering agentic AI adoption at Microsoft: Our ‘Customer Zero’ story

At Microsoft, we are enabling our employees, teams, and organizations to build AI agents to help them complete important tasks—from individual employees in the personal productivity tenant all the way to enterprise-wide agents that are…
November 13, 2025

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Alex Fleck

The agentic future: How we’re becoming an AI-first frontier firm at Microsoft

The rate of change for AI tools and technology continues to accelerate, and new opportunities to reimagine business processes and employees’ day-to-day work are emerging. Agents are the force driving this evolution forward. Agents are…

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