As technology plays an increasingly important role in people’s personal lives, it is having a profound effect on their expectations for and use of technology in their work lives. People have access to powerful and affordable PCs and laptops, they are using mobile devices more and more, they expect “always on” connectivity, and they’re connecting with each other in new ways using social networks. Ultimately, they have more choice, more options, and more flexibility in the technology they use every day, and as that technology spills over into their professional lives, the line between personal and professional is blurring. People want to be able to choose what technology they use at work, and they increasingly want to use that same technology in all aspects of their lives, not just at work. In fact, according to a study by Unisys (conducted by IDC), a full 95 percent of information workers use at least one self-purchased device at work. The study also found that information workers “report using an average of four consumer devices and multiple third-party applications, such as social networking sites, in the course of their day.” Somewhat worryingly, the Unisys-IDC study further revealed a discrepancy between what technology employees report using at work and what their employers believe they are using: for example, “69 percent of [information workers] say they can access non-work-related websites, while only 44 percent of their employers report this to be the case.”