All in on AI: Exploring Microsoft’s AI journey through customer service
Our customer service teams are using AI solutions like Microsoft Copilot to focus on the most meaningful parts of their jobs.
Human sighted guides are instrumental in supporting blind athletes. They offer comprehensive instructions on adaptations, training, and methodologies. Today, much like a guide, Azure OpenAI Service is helping power Microsoft apps that help people accomplish their goals, no matter how large. Copilot for Microsoft 365 can automate tasks and generate content, Microsoft Translator can bridge linguistic barriers, and tools like Seeing AI can read documents and describe immediate surroundings making it easier than ever to navigate the world. For Paralympian Champion long jumper Lex Gillette, technology with accessible design helps him thrive on and off the field.
At the age of eight, Gillette faced a life-altering challenge when he was diagnosed with recurrent retinal detachments. Despite undergoing numerous surgeries, Gillette lost his sight entirely. With the support of his mother, educators, and mentors, Gillette adapted to his new way of living, refusing to let his blindness limit his ambitions. He turned to sports, where he found not only an outlet for his energy and competitiveness but also a platform to showcase his extraordinary abilities.
In the Paralympic world, guides use audible cues, enabling athletes to better gauge their run-up and take-off points, and they provide safety protocols and injury prevention strategies to ensure athletes can train effectively while minimizing risks. Under the guidance of his coach, Brian Whitmer, he learned to run and jump without the ability to see, using the sound of his coach’s voice.
“Athletes with sight are able to see other successful sprinters,” explains Gillette. “When you can’t see you’re reliant on your guide to help you understand what you need to do with your body to get better results.”
With a career boasting multiple Paralympic medals in the long jump, including silver medals across five consecutive Paralympic Games (2004, 2008, 2012, 2016, and 2020), Gillette has solidified his status as one of the most accomplished athletes in the field. He holds the world record in the T11 (totally blind classification) long jump category and has earned numerous championships and accolades in both national and international competitions.
In 2016, Lex Gillette was in sixth place when he took his starting position for the long jump. He had already started sprinting when he realized that the sound of the enthusiastic crowd was prohibiting him from hearing his guide. He could have chosen to start over. But he chose to persevere.
“I had a decision to make,” says Gillette. “I could have stopped running. Gone back and waited for them to be quiet.”
Instead, Gillette jumped. He went from sixth place to winning the silver.
Today, Gillette has set a goal for himself of helping other individuals achieve their dreams, whether that’s through athletics or entrepreneurship. And he believes AI can help.
Microsoft and Azure AI offer a range of accessibility solutions to create more inclusive experiences. Solutions include speech transcription and captioning, content readers, translation services, voice assistants, facial recognition, and computer vision. These AI-powered tools can help individuals with disabilities better access and engage with digital content, whether it’s through speech-to-text transcription, image captioning, or text-to-speech translation.
It’s not necessarily the sight that determines our success. It’s our ability to see the vision.
Lex Gillette
Sight School Inc. is dedicated to empowering all ages with visual impairments through adaptive sports, community engagement and advocacy for an independent and inclusive life.
One of the primary objectives of Sight School is getting visually impaired individuals involved in physical activity. “In a perfect world, everyone would be able to go into a gym to work out, without needing to be tethered to another individual: How many pounds you’ve placed on the squat rack; how many miles you’ve run on the treadmill; how many calories you’ve burned, and how to navigate to the smoothie bar.”
“Technology,” says Gillette, has been the great equalizer for us.”
Through AI, Gillette can understand his surroundings in ways previously inaccessible to him. Technology can provide verbal descriptions of his environment, such as airport departure screens. Translation apps allow him to communicate with athletes halfway across the globe, identify healthy recipes, manage mobile banking, and hear a visual description of a photo starring him and his young son.
Furthermore, Gillette has found a powerful tool for living more autonomously and engaging more deeply with the world, showcasing the transformative potential of technology in the lives of individuals with visual impairments.
“I like showing the world that with the right tools and resources literally anything is possible.”