Coordination, Overload and Team Performance: Effects of Team Communication Strategies
- F. Javier Lerch ,
- Jonathan J. Cadiz ,
- Matthew M. McNally ,
- Robert E. Kraut ,
- Susan R. Fussell ,
- William L. Scherlis
Published by Association for Computing Machinery, Inc.
The goal of this paper is to identify the communication tactics that allow management teams to successfully coordinate without becoming overloaded, and to see whether successful coordination and freedom from overload independently influence team performance. We found that how much teams communicated, what they communicated about, and the technologies they used to communicate predicted coordination and overload. Team coordination but not overload predicted team success.
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