Abstract

With the recent troubles in U.S. elections, there has been a nationwide push to update voting systems. Municipalities are investing heavily in electronic voting systems, many of which use a touch screen. These systems offer the promise of faster and more accurate voting, but the current reality is that they have some shortcomings in terms of voter usability. This study examines issues related to the usability of electronic voting systems and reports on a series of usability studies that involved expert review, close observation, a field test, and an exit poll to learn voters’ responses to a new voting system. Our analysis shows these systems work well, but they have some shortcomings including some that have raised concerns among a minority of voters.