In an always-on world where everyone is connected to information and also one another, customer experience is your brand. And, without defining experiences, brands become victim to whatever people feel and share. Why are great…
The problems we face in the 21st century require innovative thinking from all of us. Be it students, academics, business researchers of government policy makers. Hopes for improving our healthcare, food supply, community safety and…
We explore the misalignment of incentives in systems that use crowdsourced effort to solve large problems made up of smaller tasks, for example aggregating millions of reviews to create a system for recommending products or…
Technological developments have fundamentally changed the way we live, play and work and many of us have seen huge benefits as a result. But are we letting machines take over our lives? A discussion including…
Inspired by the Simple Sabotage Field Manual released by the Office of Strategic Services in 1944 to train European resistors, this is the essential handbook to help stamp out unintentional sabotage in any working group,…
There is large potential in designing intelligent and self-sustainable crowd-powered systems that incentivize and empower their users to actively engage them in the system processes. This talk explores various research questions at the interplay of…
