Customer Support

Deliver customer support in their preferred language

Online and community forums are one of the most effective ways for companies to manage customer questions and support issues. Whether to allow users to find answers through self-service online support, to leverage best practices of other users through forums, or to cost effectively communicate electronically (by email, chat or phone) with your customer-service agents, online support has allowed scalability and 24x7 support to become a reality, even with limited budgets.

However, support content is often only available in a company’s core language(s), thereby limiting its usefulness to a broader customer base; and operating 24x7 chat support across all desired languages and geographies is cost prohibitive. By leveraging machine translation with Microsoft Translator, businesses can offer native-language support even for languages that it otherwise would not be economically feasible to offer.

Learn more about machine translation and how Microsoft Translator works

Expand the sections below to learn more on how to use Translator for your customer support needs, providing a lower-cost alternative to your current offering.

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