Lili Cheng articles

Lili Cheng

Corporate Vice President, Business Applications and Platform

Lili Cheng, Corporate Vice President at Microsoft, leads the Emerging Technology Group in the Cloud and AI division for our business applications. She focuses on driving innovation and delivering AI-driven products in conversational and Copilot applied AI, and frontline experiences and services.

Volvo Penta technician asks Microsoft Copilot in Dynamics 365 Guides to show her the details of a marine engine.

Published April 22, 2024

4 min read

Early adopters of Microsoft Copilot in Dynamics 365 Guides recognize the potential for productivity gains

The integration of Microsoft Copilot into Dynamic 365 Guides brings generative AI to this mixed reality solution. Copilot for Dynamics 365 Guides transforms frontline operations, putting AI in the flow of work, giving skilled and knowledge workers access to relevant information where and when they need it.

Published November 15, 2023

4 min read

Introducing Copilot in Microsoft Dynamics 365 Guides, bringing generative AI in mixed reality to frontline workers

Today, we are announcing Copilot in Microsoft Dynamics 365 Guides, which combines the power of generative AI with Mixed Reality to help frontline workers complete complex tasks and resolve issues faster with less disruption to the flow of work.

Semiconductor manufacturing worker communicates on Teams and utilizes a Guide to complete work using mixed reality on a HoloLens 2.

Published August 17, 2023

4 min read

3 ways mixed reality empowers frontline workers

By integrating the physical and digital worlds, mixed reality brings a modern approach to role-based training, support and service, as well as knowledge transfer. Microsoft Dynamics 365 Guides cultivates collaborative environments where people put knowledge into action.