Texas DIR contracting details

Microsoft offers Microsoft Master Services through DIR contract number DIR-CPO-4911. Available services include: Premier Support Services (support account management, workshops, problem resolution support, support assistance; and, information services) and Technical Services (technicians and consultants). Customers can purchase directly through this DIR contract. Contracts may be used by state and local government, public education, other public entities in Texas, as well as public entities outside the state. Resellers are not available for this contract. Commercial software products, hardware, devices, equipment and other materials are out-of-scope, and not eligible for purchase, under this Contract.  Only services deliverables are provided hereunder, therefore, there are no applicable return policies.  Microsoft warrants that all services will be performed with professional care and skill.

In supporting the DIR Information and Communications Technology (ICT) program under the Master Services Agreement with State of Texas Department of Information Resources (TX DIR), the Microsoft Services for Enterprise organization, including the Microsoft U.S. Public Sector Services Group, includes a diverse group of technical architects, engineers, technicians, and support professionals dedicated to delivering on Microsoft’s mission of empowering government and businesses on the planet to do more and achieve more in a mobile-first, cloud-first world.

Our Enterprise Services team worldwide includes more than 12,000+ total technicians, enterprise architects, Premier Support and sales professionals who live and work across 191 countries, supporting 46 different languages engaging in customer and partner interactions through on-premise, phone, web, community and automated tools.

Microsoft has tremendous breadth and depth in the products, services, and devices it offers, and Microsoft Services is uniquely positioned to bring them all together. We strive to earn the confidence, trust, and loyalty of our business customers by helping them get the most from their technology investments through strategy, planning, deployment, and support services.

We use our expertise across the broad Microsoft portfolio-along with our extensive network of partners, our technical communities, tools, diagnostics and the channels that connect us with our enterprise customers-to serve the needs of millions around the globe.

We are proud to bring decades of collective experience, knowledge, and expertise that can help any government and/or enterprise customer use our technology to do great things.

• To obtain Quotes for Premier and/or Technical Support under the TX DIR MSA, please contact the Services Sales Representatives identified above and reference contract number DIR-CPO-4911.

• DIR-CPO-4911 Appendix C Pricing Index

Electronic and Information Resources (EIR) Accessibility

Information regarding Electronic and Information Resources (EIR) accessibility of this vendor’s offerings is included in the contract. Agencies purchasing products or services are responsible for complying with Texas EIR Accessibility statute and rules, as defined in TGC 2054 Subchapter M, 1TAC 206, and 1 TAC 213. For additional information, visit the Vendor Website or contact the vendor directly.

Warranty and Returns will be in compliance with Appendix A, Section 7.8, Services Warranty and Return Policies (see Appendix A Standard Terms and Conditions under Contract Documents section).

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