I am a technical fellow and managing director of Microsoft Research New England (opens in new tab), Microsoft Research New York City (opens in new tab) and Microsoft Research Montreal (opens in new tab). My research is at the intersection of information retrieval and human-computer interaction. I am interested in algorithms and interfaces for improved information retrieval, as well as general issues in human-computer interaction.
I have been at Microsoft Research since July 1997. My current research focuses on gaze-enhanced interaction, the temporal dynamics of information systems, user modeling and personalization, novel interfaces for interactive retrieval, and search evaluation. Previous research studied a variety of information access and management challenges, including personal information management, desktop search, question answering, text categorization, collaborative filtering, interfaces for improving search and navigation, and user/task modeling. I have worked closely with several Microsoft groups (Bing, Windows Desktop Search, SharePoint Portal Server and Office Online Help) on search-related innovations.
Prior to coming to Microsoft, I co-developed a statistical method for concept-based retrieval known as Latent Semantic Indexing. You can find pointers to this work on the Bellcore (now Telcordia) LSI page (opens in new tab).
Susan Dumais, Technical Fellow and Director of the Microsoft Research Labs in New England, New York City and Montréal, and adjunct professor at the University of Washington, received the SIGCHI Lifetime Research Award. This is the highest honor awarded in the Human Computer Interaction community and is a tribute to a lifetime of deep and broad contributions to the intellectual core of the field.