Our partners are working with us to build out bots that address a wide range of healthcare-specific use cases. For instance, insurers can build bots that give their customers an easy way to look up the status of a claim and ask questions about benefits. Providers, meanwhile, can build bots that triage patient issues with a symptom checker, help patients find care, and look up nearby doctors.
The project is built with advanced customization options. Partners can use a visual editor to tailor their bot to their unique scenarios and also integrate with their own third party endpoints. Out-of-the-box baseline functionality is fully configurable by the partner. Our full developer documentation, including code samples, is available on Microsoft Docs.
Premera Blue Cross is working with us to transform how members can look up information about their health benefits; Aurora Health Care’s bot helps patients find the right type of care at the right venue; UPMC is using our service to engage with patients who use its pharmacies; and Health Navigator’s symptom checker brings best practices to other partners.
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