Microsoft Healthcare Bot

Microsoft Healthcare Bot


Bringing conversational AI to healthcare

The Microsoft Healthcare Bot service empowers healthcare organizations to build and deploy an AI-powered, compliant, conversational healthcare experience at scale. The service combines built-in medical intelligence with natural language capabilities, extensibility tools and compliance constructs, allowing healthcare organizations such as Providers, Payers, Pharma, HMOs, Telehealth to give people access to trusted and relevant healthcare services and information.

Woman getting help with an health issue on her phone using Microsoft Healtcare Bot


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Try a demo of an example end-user experience


Deliver intelligent, conversational healthcare experiences at scale

  • Integrates medical content from trusted sources including information on conditions, symptoms, specialists, medications and procedures
  • Delivers credible triage and symptom checking
  • Understands healthcare intents by leveraging built-in language models tuned to medical terminology
  • Handles interruptions, topic changes, human error and complex medical questions

Empower healthcare organizations to build and extend intelligent health assistants

  • Address your own specific business and use cases by easily authoring, extending, and debugging bot flows
  • Securely integrate with your own backend systems
  • Build from a library of scenario templates of common industry use cases
  • Optimize bot instances with built-in reporting
  • Offload operational and infrastructure management and maintenance

Run with confidence by leveraging a secure and compliant platform

  • Resiliently scale your bot instances on Microsoft Azure while maintaining the highest standards of privacy and security
  • HIPAA compliance by external auditors
  • ISO 27001, 27018, and CSA Gold certified
  • GDPR compliant
  • All data encrypted in transit and at rest
  • Built-in compliance constructs


Our partners

Premera Blue Cross is reducing calls to call centers by implementing an intelligent healthcare virtual assistant.
Aurora Health Care is helping patients easily triage symptoms and locate nearby care centers.

Microsoft Healthbot partners

Recent News


Find a certified Healthcare Bot partner

Our network of Certified Healthcare Bot partners can help you achieve success. Certified partners are trained to provide end to end solutions using the Healthcare Bot and can support you from design to deployment.

Partners empower you to achieve more by leveraging the Microsoft Healthcare Bot service combined with their expertise and experience. Work with partners to understand your business needs and address your challenges in Healthcare.


Our partners

avenade logo - HealthBot


At Avanade, our vision is to be the leading digital innovator, realizing results for our clients and their customers through the power of people and the Microsoft ecosystem.

Bronze Partner

CORETEK logo - HealthBot

Coretek Services

Coretek Services improves our clients’ end user experiences and IT Operations through virtualization, mobility, and cloud.

Bronze Partner logo - HealthBot

DXC Technology

As the world’s leading independent, end-to-end IT services company, DXC Technology (NYSE: DXC) leads digital transformations for clients by modernizing and integrating their mainstream IT, and by deploying digital solutions at scale to produce better business outcomes.

Bronze Partner

innofactor logo - HealthBot

Innofactor Plc

Innofactor is driven by a mission to help our customers succeed by modernizing and digitalizing their organization. Innofactor’s framework for a modern digital organization consists of five distinct areas: how our customers serve their customers digitally, manage their business operations, promote a collaborative way of working, move their services safely into the cloud, and renew their operations with a data-driven approach.


Health Bot partner: Insight Enterprises logo

Insight Enterprises Inc.

We help you innovate smarter by helping you drive differentiation across your digital experiences.


Mult-Connect logo - HealthBot

Mult-Connect Tecnologia

We are a Microsoft Partner specialized on intelligent solutions in cloud environment, involving artificial intelligence, data analytics and telemetry.

Bronze Partner

newwave logo - HealthBot

NewWave Telecom and Technologies, Inc.

NewWave Telecom & Technologies (NewWave) is a full-service Information Technology (IT) and Business Services company applying the power of technology to help businesses thrive and better serve humanity. Merging innovation, precision, and compassion, empowering our clients to use technology in new ways.


Perficient logo - Health Bot

Perficient, Inc

Perficient is the leading digital transformation consulting firm serving Global 2000 and enterprise customers throughout North America. With unparalleled information technology, management consulting and creative capabilities, Perficient and its Perficient Digital agency deliver vision, execution and value with outstanding digital experience, business optimization and industry solutions.


smartlogix logo - HealthBot


We are a full service software development team of designers, coders and engineers that thrive on cloud competencies and artificial intelligence (AI) solutions for their business partners.

Bronze Partner

TALLAN logo - HealthBot


Founded in 1985, Tallan provides technology and business process consulting services to enterprise and mid-sized companies throughout the United States with a focus on Portals and Collaboration, Business Intelligence, Application Integration, Mobile Platforms, User Experience, Ecommerce, Web Development, and Cloud Services.

Bronze Partner

tieto logo - HealthBot


Tieto, a leading Nordic software and services company. We envision a future in which data is the biggest driver of continuously increasing societal and economic value. As digitalization gains speed, personalized services become the new normal and a key success factor for our customers – rapidly increasing the demand for data-driven innovations and new revenue streams. Tieto seeks a pivotal role in this change and aims to capture the significant opportunities of the data-driven world – and by doing this, to become our customers’ first choice for business renewal.

Bronze Partner