Microsoft Health Bot Project

Microsoft Health Bot Project

Established: July 25, 2016


AI at work for your patients

Our project is designed to enable healthcare partners to easily create intelligent and compliant healthcare virtual assistants and chatbots.


Healthcare AI is built-in. Functionality includes:

  • Language understanding models
  • Credible symptom checker protocols from Health Navigator
  • Bing Knowledge and medical content out of the box
  • Capable of learning from previous interactions


Extensible platform to meet specific needs:

  • Author new scenarios using a visual editor
  • Connect to backend systems and EMRs
  • Manage multiple bot instances
  • Two-way handoff, from-and-to-the partner
  • Control baseline configuration


Addresses critical regulatory requirements:

Multiple use cases

Our partners are working with us to build out bots that address a wide range of healthcare-specific use cases. For instance, insurers can build bots that give their customers an easy way to look up the status of a claim and ask questions about benefits. Providers, meanwhile, can build bots that triage patient issues with a symptom checker, help patients find care, and look up nearby doctors.

Completely customizable

The project is built with advanced customization options. Partners can use a visual editor to tailor their bot to their unique scenarios and also integrate with their own third party endpoints. Out-of-the-box baseline functionality is fully configurable by the partner. Our full developer documentation, including code samples, is available on Microsoft Docs.

Scenario editor

Our partners

Premera Blue Cross is working with us to transform how members can look up information about their health benefits; Aurora Health Care’s bot helps patients find the right type of care at the right venue; UPMC is using our service to engage with patients who use its pharmacies; and Health Navigator’s symptom checker brings best practices to other partners.

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