Microsoft Healthcare Bot

Microsoft Healthcare Bot


Bringing conversational AI to healthcare

The Microsoft Healthcare Bot service empowers healthcare organizations to build and deploy an AI-powered, compliant, conversational healthcare experience at scale. The service combines built-in medical intelligence with natural language capabilities, extensibility tools and compliance constructs, allowing healthcare organizations such as Providers, Payers, Pharma, HMOs, Telehealth to give people access to trusted and relevant healthcare services and information.

Woman getting help with an health issue on her phone using Microsoft Healtcare Bot


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Try a demo of an example end-user experience


Deliver intelligent, conversational healthcare experiences at scale

  • Integrates medical content from trusted sources including information on conditions, symptoms, specialists, medications and procedures
  • Delivers credible triage and symptom checking
  • Understands healthcare intents by leveraging built-in language models tuned to medical terminology
  • Handles interruptions, topic changes, human error and complex medical questions

Empower healthcare organizations to build and extend intelligent health assistants

  • Address your own specific business and use cases by easily authoring, extending, and debugging bot flows
  • Securely integrate with your own backend systems
  • Build from a library of scenario templates of common industry use cases
  • Optimize bot instances with built-in reporting
  • Offload operational and infrastructure management and maintenance

Run with confidence by leveraging a secure and compliant platform

  • Resiliently scale your bot instances on Microsoft Azure while maintaining the highest standards of privacy and security
  • HIPAA compliance by external auditors
  • ISO 27001, 27018, and CSA Gold certified
  • GDPR compliant
  • All data encrypted in transit and at rest
  • Built-in compliance constructs


Our partners

Premera Blue Cross is reducing calls to call centers by implementing an intelligent healthcare virtual assistant.
Aurora Health Care is helping patients easily triage symptoms and locate nearby care centers.

Microsoft Healthbot partners

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