The Microsoft Healthcare Bot service empowers healthcare organizations to build and deploy an AI-powered, compliant, conversational healthcare experience at scale. The service combines built-in medical intelligence with natural language capabilities, extensibility tools and compliance constructs, allowing healthcare organizations such as Providers, Payers, Pharma, HMOs, Telehealth to give people access to trusted and relevant healthcare services and information.
Deliver intelligent, conversational healthcare experiences at scale
Integrates medical content from trusted sources including information on conditions, symptoms, specialists, medications and procedures
Delivers credible triage and symptom checking
Understands healthcare intents by leveraging built-in language models tuned to medical terminology
Handles interruptions, topic changes, human error and complex medical questions
Empower healthcare organizations to build and extend intelligent health assistants
Address your own specific business and use cases by easily authoring, extending, and debugging bot flows
Securely integrate with your own backend systems
Build from a library of scenario templates of common industry use cases
Optimize bot instances with built-in reporting
Offload operational and infrastructure management and maintenance
Run with confidence by leveraging a secure and compliant platform
Resiliently scale your bot instances on Microsoft Azure while maintaining the highest standards of privacy and security
HIPAA compliance by external auditors
ISO 27001, 27018, and CSA Gold certified
All data encrypted in transit and at rest
Built-in compliance constructs
Premera Blue Cross is reducing calls to call centers by implementing an intelligent healthcare virtual assistant. Aurora Health Care is helping patients easily triage symptoms and locate nearby care centers. UPMC is increasing prescription adherence by implementing an SMS adherence bot.
The Healthcare Bot comes with built-in healthcare AI services, including a fully functional symptom checker, medical content from trusted industry sources, and language understanding models that are tuned to understand medical and clinical terminology.
Customizable and extensible
The Healthcare Bot allows healthcare organizations to customize this functionality and extend to introduce its own business flows through simple and intuitive visual editing tools.
Secure and compliant
Healthcare organizations can trust the Healthcare Bot. The service aligns to the highest security and compliance standards and compliance with globally recognized standards: HIPAA , ISO 27001, 27018, and CSA Gold and GDPR.