Leveraging Behavioral Data to Improve Workplace Productivity

Invited talk at the User Modelling Workshop at WSDM 2020

Information workers spend significant amounts of their time managing personal information such as communications, documents and tasks. A recent study reported that the average information worker spends an estimated 28 percent of the workweek managing e-mail and nearly 20 percent looking for internal information or tracking down colleagues who can help with specific tasks. This highlights the potential value intelligent technologies could provide by realizing faster and more effective collaboration and information sharing. The use of artificial intelligence in online services has been steadily increasing. Over the past couple of years, we have worked on techniques for understanding user interaction in communication, information sharing and task management to create new intelligence experiences that can help us be more productive. In this talk, I will present an overview of this line of research.