AI in Action: How Microsoft is Powering the Next Era of US Healthcare 

From handwritten charts to real-time diagnostics, US healthcare has undergone a massive digital transformation. Now, with AI, we’re entering a new era – one as transformative as the advent of antibiotics or vaccines. Powered by Microsoft’s secure, enterprise-grade platforms, healthcare leaders have the tools to shape what comes next. 

AI across US healthcare 

In 2024, 94% of healthcare organizations considered AI central to their operations, and 86% reported using it extensively in some capacity. Among physicians, the shift is equally striking: 66% of US doctors reported using AI-powered tools – up from just 38% the year before¹. 

This isn’t a just passing trend, it’s a full structural transformation. Across the country, leading health systems and innovators, like City of Hope, Sayvant, Virtual Dental Care and Carle Health, are using AI to solve healthcare’s most persistent challenges. 

AI that saves time and lives 

Heath providers often face long hours, growing documentation demands and the emotional toll of care. Burnout rates are rising, and when clinicians are stretched thin, patient outcomes suffer.  

AI is stepping in to help. Acting as a digital assistant, it’s lifting the administrative burden, freeing up time for what matters most: human connection and clinical decision-making. 

• Acentra Health saves 11,000 nursing hours with MedScribe, built on Azure OpenAI. With AI-powered automation, Acentra Health transformed its appeals process, reducing letter-writing time by 50%. Nurses now review up to 30 letters per day (up from 12), and 99% of AI-generated letters are approved without changes. Clinicians call it the most impactful tool they’ve used. See how MedScribe is redefining nursing efficiency. 

• Sayvant redirects 50,000 clinician hours to care with Microsoft Azure. Sayvant uses AI to generate personalized discharge instructions in 30+ languages, saving valuable time, reducing documentation fatigue and giving providers more space for patient care. Explore how Sayvant empower clinicians to spend more time with patients. 

• City of Hope onboards 150,000 patients using Azure OpenAI. By generating AI-powered patient summaries, City of Hope gives doctors more time to prepare, connect and care – face-to-face instead of screen-to-screen. Discover how City of Hope is transforming cancer care with AI. 

AI that scales access and engagement 

Access to care remains one of healthcare’s biggest challenges. The numbers are sobering: 4.5 billion people lack access to essential healthcare services². AI is stepping in to help close that gap, bringing care closer, making systems more responsive and removing friction from the patient journey. 

• Carle Health boosts response to 87% with Microsoft Dynamics 365 and Cloud for Healthcare.Carle Health launched personalized, automated SMS reminders with direct scheduling links, boosting response rates and giving patients more control over their care, especially those working night shifts or living far from clinics. Learn how Carle Health is making care more convenient. 

• Virtual Dental Care (VDC) expands access with Smart Scan built on Microsoft Azure. VDC uses its AI-powered Smart Scan app to deliver screening results from just five photos, reducing school screening paperwork by 75%, detecting issues earlier and helping prevent advanced dental problems. Explore how Virtual Dental Care is simplifying screenings. 

• CareSource enhances the member experience with a human touch, powered by Microsoft AI. Committed to delivering healthcare with heart, CareSource uses Microsoft AI and cloud solutions to empower employees, improve member care and advance a human-centered approach to innovation. As a result, documentation timelines have been reduced from two months to two weeks, automation has delivered over $125K in savings, and GitHub Copilot has driven 20–30% productivity gains. See how CareSource is driving mission-led growth and service with Microsoft. 

AI that improves outcomes and quality of care 

AI isn’t just making healthcare more efficient; it’s redefining what’s possible. From enhancing diagnostic precision to enabling truly personalized care, AI is shifting the model from reactive treatment to proactive, predictive medicine. 

A century ago, life expectancy in the US was just 47 years. Today, it’s nearly 79³. With AI, we have the opportunity to go even further, extending lives, improving the quality of care and accelerating breakthroughs through earlier detection, smarter therapies and faster innovation. 

One of the most transformative frontiers is research and drug development, where AI is already reshaping timelines, reducing costs and unlocking new possibilities for patients around the world. 

• Syneos Health accelerates drug development with Microsoft Azure and Azure OpenAI.  Site selection now starts in 24–48 hours instead of months, cutting activation time by 10% in 2024. Predictive modeling and automation support faster decisions and free teams to focus on high-value work. See how Syneos Health is bringing new therapies to market faster. 

The next era of care starts now 

Across the US, AI is no longer a pilot or a promise, it’s a proven partner in healthcare. From easing clinician burnout to expanding patient access and accelerating innovation, AI is helping the system do more of what matters most: delivering better care, to more people, with greater precision. 

And this is just the beginning. The future of healthcare will be shaped by technologies that not only analyze, predict and summarize, but truly understand how clinicians work. Dragon Copilot, the healthcare industry’s first unified voice AI assistant, is a clear step in that direction. 

The next chapter of healthcare is already being written, with AI and Microsoft as co-authors. 

Join us on this journey.  Discover how Microsoft can help you embrace AI in healthcare.