I received my Ph.D. in 2010 in the field of Sociology specialising in Communication, from the University at Albany, State University of New York. My dissertation was chaired by Professor Emerita Anita Pomerantz with committee members Professor Teresa Harrison, Professor Glenna Spitze, and Professor Ronald Jacobs.
I was the Senior Editor of the Communication Technology section of the online Oxford Research Encyclopaedia of Communication. I have edited special issues of the Electronic Journal of Communication and the Australian Journal of Communication. I chaired the 2012 conference of the Australasian Institute of Ethnomethodology and Conversation Analysis.
Prior to working at Microsoft I was a Lecturer in Strategic Communication at The University of Queensland, Brisbane, Australia. I was also a former Chair and Board Member of Electronic Frontiers Australia, a non-profit group advocating for digital access, freedom, and privacy.