Guidelines for Human-AI Interaction

Saleema Amershi, Dan Weld, Mihaela Vorvoreanu, Adam Fourney, Besmira Nushi, Penny Collisson, Jina Suh, Shamsi Iqbal, Paul Bennett, Kori Inkpen, Jaime Teevan, Ruth Kikin-Gil, Eric Horvitz

CHI 2019 |

Organized by ACM

Best Paper Honorable Mention

Advances in artificial intelligence (AI) frame opportunities and challenges for user interface design. Principles for human-AI interaction have been discussed in the human-computer interaction community for over two decades, but more study and innovation are needed in light of advances in AI and the growing uses of AI technologies in human-facing applications. We propose 18 generally applicable design guidelines for human-AI interaction. These guidelines are validated through multiple rounds of evaluation including a user study with 49 design practitioners who tested the guidelines against 20 popular AI-infused products. The results verify the relevance of the guidelines over a spectrum of interaction scenarios and reveal gaps in our knowledge, highlighting opportunities for further research. Based on the evaluations, we believe the set of design guidelines can serve as a resource to practitioners working on the design of applications and features that harness AI technologies, and to researchers interested in the further development of guidelines for human-AI interaction design.

We hope you can use these Guidelines for Human Interaction throughout your design process as you evaluate existing ideas, brainstorm new ones, and collaborate with the multiple disciplines involved in creating AI. To help you use these guidelines, we provide the following materials you can print:

Printable cards (PDF)

Printable poster (PDF)

Related blog posts:

Please let us know how you are using these guidelines. Send feedback to aiguidelines@microsoft.com.