Guidelines for Human-AI Interaction

Developed in a collaboration between Aether, MSR, and Office, these Guidelines for Human-AI Interaction synthesize more than 20 years of thinking and research in human-AI interaction. The guidelines were validated through a rigorous, 3-step process described in the CHI 2019 paper, Guidelines for Human-AI Interaction. They recommend best practices for how AI systems should behave upon initial interaction, during regular interaction, when they’re inevitably wrong, and over time.

We hope you can use these Guidelines for Human Interaction throughout your design process as you evaluate existing ideas, brainstorm new ones, and collaborate with the multiple disciplines involved in creating AI.

Resources

Learn the guidelines

• Introduction to  guidelines for human-AI interaction
• Examples of the guidelines in practice

Use the guidelines in your work

• Printable cards (PDF)
• Printable poster (PDF)

Find out more

• Guidelines for human-AI interaction design, Microsoft Research Blog
• AI guidelines in the creative process: How we’re putting the human-AI guidelines into practice at Microsoft, Microsoft Design on Medium

Please let us know how you are using these guidelines. Send feedback to aiguidelines@microsoft.com.