Microsoft Research Summit 2021
Return to Microsoft Research Summit 2021 Microsoft Research Summit 2021

Research talk: Automating and Optimizing IT Operations Management with AI

The vision of self-aware, self-healing, and self-managing Information Technology (IT) systems has remained elusive till recently. Recent advancements in Cloud computing, Natural Language Processing (NLP), Machine Learning (ML), and Artificial Intelligence (AI) in general, are all making it possible to realize this vision now. AI can optimize IT operations management processes by increasing application availability, predicting and detecting problems early, reducing the time it takes to resolve problems, proactively avoiding problems, and optimizing the resources and cost of running business applications on hybrid Clouds. In this talk, Rama Akkiraju will discuss the opportunity for AI to optimize IT Operations Management. She will describe how semi-structured application and infrastructure logs can be analyzed to predict anomalies early, how entities can be extracted and linked from logs, alerts and events to reduce alert noise for IT operations admins, how NLP can be put to use on unstructured content in prior incident tickets to extract next-best-action recommendations to resolve problems, and how deployment change request descriptions can be analyzed in combination with past incident root cause information to predict risks of deployment changes to prevent issues from happening in the first place.

Learn more about the 2021 Microsoft Research Summit:

Cloud Intelligence/AIOps
Rama Akkiraju