Written by Marcy Larsen Retailers might be getting sick of the phrase, ‘the new normal’. But just because it’s a little over-used doesn’t mean it’s not true. Today’s customers have driven a lasting change for retailers. While some pandemic-related trends may be fleeting, some are more foundational. And sometimes that requires balancing competing customer expectations.
Microsoft Industry Blogs - Australia: Retail
How one Australian retailer has bridged the online-offline divide to empower customers with an in-store digital experience
Written by Marcy Larsen As personalisation and recognition across channels become the expectation among shoppers, retailers and mall operators are creating systems that ‘log’ customers into physical stores. What that means in practice is that, when customers enter a store, the system automatically triggers recommendations and in-store activations. Then it informs assistants to
Written by Marcy Larsen Five stats that reveal how COVID has affected retail consumers – and what you need to do about it So, how do retailers adapt to these changes and optimise their stores and staff for a new retail reality? The Retail Playbook 2021 is your guide not only to the
Retailers may be one of the first to shape the "new normal" globally, through innovation and partnerships around Artificial Intelligence.
Consumer demand for safe and easy shopping experiences is opening up new possibilities for retailers through innovation and partnerships around Artificial Intelligence.
Learn how can you bridge the gap between digital and physical retail to provide customers the personalised, seamless experiences they expect whilst thriving in the current retail landscape.
Discover how one leading international retailer's digital strategy will help you get the most out of AI for you and your customers.
The retail revolution increasingly demands that brands demonstrate a deep understanding of their customers, while also valuing their time and loyalty.
A recent report shows that AI will completely transform customer service in the coming years—and retail businesses can benefit from this emerging technology more quickly than you might think.
Retailers today truly see their beginning, middle and end as revolving around the customer. The same can be said of the technologies they’re using.
As the retail industry landscape continues to move forward with changing customer demands, studies show AI, ML and IoT offer retailers more ways to compete.
Why is tech important for a better cup of coffee?
Discover how Red Hat and Microsoft’s open hybrid cloud solutions can digitally transform businesses, delivering new, high-value applications.