INDUSTRY
Microsoft Cloud for Retail
Connect your customers, your people, and your data.
OVERVIEW
Accelerate retail growth
Unlock value and drive sustained profitability with Microsoft Cloud for Retail.
Elevate the shopping experience
Transform shopping experiences through data analytics and store technology to strengthen customer relationships across all touchpoints.
Build a real-time retail supply chain
Create a resilient, sustainable supply chain by connecting data across your ecosystem to optimize performance.
Empower the store associate
Equip your workforce with retail solutions that improve productivity, collaboration, and customer satisfaction.
Maximize the value of your retail data
Create a full customer view and get clear insights by unifying data sources across the shopper journey.
CAPABILITIES
Achieve more with Microsoft Cloud for Retail
Accelerate AI transformation to increase value across your entire retail business.
- Optimize store layout, product catalog, shelf placement, and inventory with smart store analytics application template, including new AI models, now in preview.
- Engage customers in rich conversations about the right products matched to their unique needs with copilot template for personalized shopping—now in preview.
- Enable personalized recommendations and search results to create meaningful connections with customers using Azure AI Search.
- Connect with audiences using unique targeting—and reach customers who are ready to engage and purchase online—with Microsoft Advertising.
- Elevate customer experiences with intelligent and automated customer service tools.
- See how Copilot in Dynamics 365 Supply Chain Management helps automate actions in processes using natural language processing-based AI capabilities.
- Get a clear view of your supply chain—and tap into demand and supply signals for future opportunities.
- Turn order fulfillment into a competitive advantage and meet your growing digital commerce needs with Dynamics 365 Intelligent Order Management.
- Empower retail frontline workers, managers, and corporate employees to connect and collaborate throughout their day.
- Create new tasks and get answers from company documents using natural language queries with copilot template for store operations —now in preview.
- Automate time-intensive tasks to free up time for store associates to engage with customers and spend more time on career development.
- Accelerate time to insight generation by unifying, enriching, and modeling industry data with retail data solutions in Microsoft Fabric, now in preview.
- Make nuanced decisions in your shopper relationships using powerful AI and analytics with Dynamics 365 Customer Insights.
- Optimize store layout, product catalog, shelf placement, and inventory with smart store analytics application template, including new AI models, now in preview.
- Generate ad revenue by enabling trusted brand partners to promote products on your digital channels using Microsoft Retail Media (powered by PromoteIQ).
CUSTOMER STORIES
See how organizations are innovating
Learn about products for retail
Drive growth, empower your employees, and build resilience with trusted products from Microsoft.
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Microsoft Cloud for Retail
Microsoft Cloud for Retail includes:
- Retail-specific configurations, connectors, and applications.
- Retail solutions that make it easier to activate generative AI and help improve retail experiences for shoppers and store associates.
- Access to our extensive, experienced retail partner ecosystem.
Visit Solution Center to sign up for free trials of retail industry cloud solutions and browse all Microsoft retail solutions. You’ll need a Microsoft account to access Solution Center.
See terms and conditions*
PARTNER SOLUTIONS
Explore more retail solutions
Learn more about offerings from our partners that are tailored for the retail industry.
Discover valuable resources
Research report
• Jan 2024
Explore global AI trends in retail
Find out how retailers are using AI solutions to improve business outcomes.
White paper
• July 2023
Overcome obstacles and gain an edge with retail AI solutions
E-book
• Dec 2023
Learn how retailers are driving value with intelligent tools
Video
• Nov 2023
See how to reinvent retail with AI
NEXT STEPS
Start achieving more in retail
Documentation
Read Microsoft Cloud for Retail documentation
Learn how to make the most of Microsoft Cloud for Retail with online training courses, how-to articles, and more resources.
Stay informed
Stay informed about Microsoft Cloud for Retail
Sign up today to get updates about this end-to-end retail solution.
- [1]The qualifying license terms for Microsoft 365/Office 365, Dynamics 365, Power Platform, and Azure are found in the Product Terms and the Microsoft Privacy Statement and are a prerequisite to your use of the Microsoft Cloud for Retail.
- [*]You can learn more about Microsoft’s commitments to Retail compliance, data protection and privacy by visiting our compliance documentation and the Trust Center.
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