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Microsoft Dynamics 365 Services

Showing terms for the Enterprise/Enterprise Subscription/Server and Cloud Enrollments (EA/EAS/SCE) program. Not all terms apply to all products and programs. Get help selecting a program.

Availability

Use the chart below to see which Microsoft Dynamics 365 Services products are available with which programs.
Product EA/EAS Program Attribute
Chatbot Sessions Additional Product,United States Government Community Cloud Service
Cloud Scale Unit Add-in for Dynamics 365 Supply Chain Management (SL) Additional Product
Dataverse Database Capacity Additional Product
Dataverse File Capacity Additional Product
Dataverse Log Capacity Additional Product
Dynamics 365 Additional Asset Management Additional Product,United States Government Community Cloud Service
Dynamics 365 Call Intelligence Additional Product
Dynamics 365 Commerce (User SL) Additional Product
Dynamics 365 Commerce Add-on (User SL) Additional Product
Dynamics 365 Commerce From SA (User SL) Additional Product
Dynamics 365 Commerce Ratings and Reviews Additional Product
Dynamics 365 Commerce Recommendations Additional Product
Dynamics 365 Commerce Scale Unit - Cloud Additional Product
Dynamics 365 Customer Insights Additional Product,United States Government Community Cloud Service
Dynamics 365 Customer Insights Additional Profiles (SL) Additional Product,United States Government Community Cloud Service
Dynamics 365 Customer Service Chat Additional Product,United States Government Community Cloud Service
Dynamics 365 Customer Service Enterprise (Device SL) Additional Product,United States Government Community Cloud Service
Dynamics 365 Customer Service Enterprise (User SL) Additional Product,United States Government Community Cloud Service
Dynamics 365 Customer Service Professional (User SL) Additional Product,United States Government Community Cloud Service
Dynamics 365 Customer Voice Additional Product,United States Government Community Cloud Service
Dynamics 365 Customer Voice Additional Responses Additional Product,United States Government Community Cloud Service
Dynamics 365 Digital Messaging Additional Product
Dynamics 365 e-Commerce Tier Additional Product
Dynamics 365 e-Commerce Tier Overage Additional Product
Dynamics 365 Field Service - Resource Scheduling Optimization Additional Product
Dynamics 365 Field Service (Device SL) Additional Product,United States Government Community Cloud Service
Dynamics 365 Field Service (User SL) Additional Product,United States Government Community Cloud Service
Dynamics 365 Finance (User SL) Additional Product
Dynamics 365 Finance Add-on (User SL) Additional Product
Dynamics 365 Finance From-SA (User SL) Additional Product
Dynamics 365 Fraud Protection Additional Product
Dynamics 365 Fraud Protection Additional Capacity Additional Product
Dynamics 365 Guides Additional Product
Dynamics 365 Human Resources (User SL) Additional Product
Dynamics 365 Human Resources from SA (User SL) Additional Product
Dynamics 365 Human Resources Sandbox Additional Product
Dynamics 365 Human Resources Self Service (User SL) Additional Product
Dynamics 365 Marketing (SL) Additional Product
Dynamics 365 Marketing Additional Contacts Additional Product
Dynamics 365 Operations - Activity (User SL) Additional Product
Dynamics 365 Operations - Activity Add-on (User SL) Additional Product
Dynamics 365 Operations - Activity From SA (User SL) Additional Product
Dynamics 365 Operations - Additional Database Capacity Additional Product
Dynamics 365 Operations - Additional File Capacity Additional Product
Dynamics 365 Operations - Device (Device SL) Additional Product
Dynamics 365 Operations - Device Add-on (Device SL) Additional Product
Dynamics 365 Operations - Device From SA (Device SL) Additional Product
Dynamics 365 Operations - Order Lines Additional Product
Dynamics 365 Operations - Sandbox Tiers 2-5 Additional Product
Dynamics 365 Project Operations (User SL) Additional Product
Dynamics 365 Remote Assist Additional Product
Dynamics 365 Routing Overage Additional Product
Dynamics 365 Sales Enterprise (Device SL) Additional Product,United States Government Community Cloud Service
Dynamics 365 Sales Enterprise (User SL) Additional Product,United States Government Community Cloud Service
Dynamics 365 Sales Insights (User SL) Additional Product
Dynamics 365 Sales Premium (User SL) Additional Product
Dynamics 365 Sales Professional (User SL) Additional Product
Dynamics 365 Supply Chain Management (User SL) Additional Product
Dynamics 365 Supply Chain Management Add-on (User SL) Additional Product
Dynamics 365 Supply Chain Management From-SA (User SL) Additional Product
Dynamics 365 Team Members (User SL) Additional Product,United States Government Community Cloud Service
Dynamics 365 Team Members Add-on (User SL) Additional Product,United States Government Community Cloud Service
Dynamics 365 Team Members From SA (User SL) Additional Product,United States Government Community Cloud Service
Microsoft Relationship Sales Solution Plus Additional Product
Professional Direct Support Additional Product,United States Government Community Cloud Service
Sensor Data Intelligence Additional Machines Add-in for Dynamics 365 Supply Chain Management Additional Product
Sensor Data Intelligence Scenario Add-in for Dynamics 365 Supply Chain Management Additional Product

Product Conditions:

Provides additional information related to acquiring the Product, such as prerequisites for purchase, prior versions, and the applicable Product Pool.

Product Conditions - General
Terms of ServiceUniversal License Terms for all Online Services
Product PoolServer
PromotionsNone
Product Conditions - Program Specific
Extended Term EligibleAll, except Microsoft Relationship Sales
Qualified User ExemptionNone
Reduction EligibleAll, except Microsoft Relationship Sales
Reduction Eligible (SCE)All, except Microsoft Relationship Sales
True-Up EligibleAll

Azure availability 

Certain Microsoft Dynamics 365 services may be available for purchase as an Azure meter. The individual licensing terms for these products are applicable for these Dynamics 365 services, in addition to the Azure Purchasing Services and the Azure Payment and Fees sections.

Unified Service Desk (USD)

Customers with active Dynamics 365 Customer Service Enterprise subscriptions may install and use USD software for each user. Dedicated Servers used for this purpose, that are under the management or control of an entity other than Customer or one of its Affiliates, are subject to the Outsourcing Software Management clause.

Dynamics CustomerSource

Customers with active Dynamics 365 subscriptions may access and use CustomerSource.

Dynamics 365 Plan for Government

Dynamics 365 Supply Chain Management, Finance, Retail, and Talent are not available in Dynamics 365 Plan for Government.

Embedded editions of Dynamics 365 Services

Embedded editions of certain Dynamics 365 Services are available through the Microsoft Cloud Agreement and Microsoft Customer Agreement.  If Customers acquire and use Embedded editions as part of an Embedded Unified Solution, they may not separate the Embedded SL Product from the Embedded Unified Solution or use it with other applications.

Team Members License Features for Existing Customers

Existing customers with Team Members licenses acquired prior to October 1, 2018 may use existing and newly acquired Team Members licenses in accordance with the service description at https://aka.ms/D365TeamMembersExistingCustomer through the duration of their existing subscription term and any subsequent subscription term begun prior to January 1, 2021, or through January 1, 2024, whichever is earlier.

Professional Direct Support 

Customer must acquire enough Professional Direct Support licenses to cover each Dynamics 365 and Power Platform license on its agreement, up to a maximum of 250 licenses.

Prerequisites for Base and Attach user subscription licenses

When purchasing multiple core Business Applications, the first or Base license must be the highest priced license for the user. Every full user must have a Base license. Dynamics 365 attach user SLs may only be assigned to users with qualifying application licenses.

Dynamics 365 Remote Assist and Dynamics 365 Guides

External Users may access and use the above software on devices licensed with a Dynamics 365 Remote Assist Device SL or Dynamics 365 Guides Device SL.

Dual Use Rights

Certain Dynamics 365 SLs may allow access to the on-premises equivalent. This is mapped in the table below:

Dynamics 365 LicenseOn-Premises Software accessOn-Premise Server
Dynamics 365 Sales EnterpriseDynamics 365 for Sales (On-Premises)Dynamics 365 (On-Premises)
Dynamics Customer Service EnterpriseDynamics 365 for Customer Service (On-Premises)
Dynamics 365 Field ServiceDynamics 365 for Field Service functionality (On-Premises)
Dynamics 365 Operations - ActivityDynamics 365 for Operations Activity (on-premises)Dynamics 365 for Operations, on-premises
Dynamics 365 Operations - DeviceDynamics 365 for Operations Device (on-premises)
Dynamics 365 FinanceDynamics 365 for Operations (on-premises)*
Dynamics 365 Project OperationsDynamics 365 for Operations (on-premises)*
Dynamics 365 Supply Chain ManagementDynamics 365 for Operations (on-premises)*
Dynamics 365 CommerceDynamics 365 for Operations (on-premises)*
Dynamics 365 Team MembersDynamics 365 for Team Members (on-premises)Dynamics 365 (On-Premises) or Dynamics 365 for Operations, on-premises 

*On-premises dual use rights only apply for the specific Dynamics 365 for Operations applications for which the user has a cloud SL. For example, a user licensed for Finance may only use the Dynamics 365 on-premises security roles associated with the Finance USL.

License Prerequisites

Purchases of the following Licenses also require the purchase of a Prerequisite License listed in the table below:

LicenseLicense Prerequisites (Base License only)
Dynamics 365 Team MembersDynamics 365 user SLs other than the Team Members SL
Dynamics 365 Marketing Attach*

10 or more seats of ONE the following:

Dynamics 365 Customer Service Enterprise

Dynamics 365 Customer Service Professional

Dynamics 365 Sales Enterprise

Dynamics 365 Sales Professional

Dynamics 365 Field Service

Dynamics 365 Finance

Dynamics 365 Supply Chain Management

Dynamics 365 Commerce

Dynamics 365 Sales Insights

Dynamics 365 Sales Enterprise, or

Microsoft Relationship Sales

Dynamics 365 Call IntelligenceDynamics 365 Sales Insights
Dynamics 365 Customer Insights Attach

Dynamics 365 Marketing, or

20 or more SLs for Dynamics 365 Sales Enterprise, or

20 or more SLs for Dynamics 365 Customer Service Enterprise

Chat for Dynamics 365Dynamics 365 Customer Service Enterprise
Dynamics 365 Customer Service MessagingDynamics 365 Customer Service Enterprise
Sensor Data Intelligence Scenario Add-in for Dynamics 365 Supply Chain ManagementDynamics 365 Supply Chain Management
Cloud Scale Unit Add-in for Dynamics 365 Supply Chain Management
Dynamics 365 e-Commerce TierDynamics 365 Commerce
Dynamics 365 Commerce Scale Unit - Cloud
Dynamics 365 Commerce Recommendations
Dynamics 365 Commerce Ratings and Reviews

*Users with less than 10 seats of the Prerequisites or are new to Dynamics may purchase the Marketing (Standalone) application

Purchasing Minimums – All Programs 

Purchases of the following products require a minimum purchase of the Licenses listed in the table below:

ProductMinimum QTYMinimum purchased Base Licenses
Marketing Additional Contacts

Tier 3: 2

Tier 4: 5

Tier 5: 10

Marketing Additional Contacts Tier 3

Marketing Additional Contacts Tier 4

Marketing Additional Contacts Tier 5

Microsoft Relationship Sales Solution10

Microsoft Relationship Sales Plus Solution, or

Microsoft Relationship Sales Solution

Dynamics 365 Commerce*

Dynamics 365 Finance*

Dynamics 365 Supply Chain Management*

Dynamics 365 Project Operations*

20

Dynamics 365 Finance, and/or

Dynamics 365 Supply Chain Management, and/or

Dynamics 365 Commerce, and/or

Dynamics 365 Project Operations

Dynamics 365 Human Resources5Dynamics 365 Human Resources
Dynamics 365 Customer Insights Attach

20

20

1

Dynamics 365 Sales Enterprise, or

Dynamics 365 Customer Service Enterprise, or

Dynamics 365 Marketing

Professional Direct Support

20

(250 maximum – once met all remaining users are covered with no additional licenses required)

All Dynamics applications

*Customers may combine Finance, Supply Chain Management, Commerce, or Project Operations base USLs and/or device (2.5 device SLs equal 1 base USL) Licenses and/or eCommerce (one unit of any eCommerce Tier SKU) to satisfy the 20-user minimum purchase. Not applicable to CSP.

Service Specific Terms

Notices

The Bing Maps and Professional Services Notices apply. Any onboarding, migration, or deployment services provided to Customer are subject to the Professional Services Notice. In addition, Azure Media Services H.265/HEVC Encoding, H.264/AVC Visual Standard, VC-1 Video Standard, and MPEG-4 Part 2 Visual Standard and MPEG-2 Video Standard Notices apply only to Dynamics 365 Commerce. (refer to Notices)

External Users

External Users of Dynamics 365 Services do not need a SL to access the Online Service. This exemption does not apply to (1) contractors or agents of Customer or its Affiliates, or (2) External Users using Dynamics 365 client software with Dynamics 365 Services other than services or components included in Dynamics 365 Supply Chain Management, Dynamics 365 Finance, Dynamics 365 Commerce, Dynamics 365 Human Resources, or Dynamics 365 Project Operations.

Administration Portal

Customers with Dynamics 365 Supply Chain Management, Dynamics 365 Finance, Dynamics 365 Commerce, Dynamics 365 Human Resources, or Dynamics 365 Project Operations SLs may deploy and manage the Online Service through Microsoft Dynamics Lifecycle Services (or its successor), which is subject to separate terms.

Mixed deployments of Dynamics 365 services

Customers may mix (i) Dynamics 365 Sales Professional and Enterprise licenses, (ii) Dynamics 365 Customer Service Professional and Enterprise licenses, or (iii) Dynamics 365 Business Central and any of the following: Dynamics 365 Finance, Dynamics 365 Supply Chain Management, or Dynamics 365 Project Operations licenses if,

  • Each Online Service is deployed under a separate instance, and
  • Licensed users only access instances for which they are entitled.

Mixed deployments of Dynamics 365 Business Central services

Customers may not mix Dynamics 365 Business Central Premium and Dynamics 365 Business Central Essentials licenses on the same tenant.

Dynamics 365 Marketing

Promotional Laws, Regulations, and Industry Standards

Microsoft bears no responsibility for Customer’s compliance with any applicable law, regulation, or industry standard governing the Customer’s transmittal of promotional communications.

Dynamics 365 Supply Chain Management, Finance, Commerce, and Project Operations Source Code

Customer may modify for its internal use the X++ application layer source code for Dynamics 365 Supply Chain Management, Dynamics 365 Finance, Dynamics 365 for Commerce, or Dynamics 365 Project Operations.

Server Use Rights for Dynamics 365 User SLs, From SA User SLs and Add-on User SLs


The server use rights provisions below do not apply to Customers licensed for Dynamics 365 for Sales Professional, Dynamics 365 Customer Service Professional, Dynamics 365 for Marketing, Dynamics 365 for Talent: Attract, Dynamics 365 for Talent: Onboard, or Customers licensed for Dynamics 365 online services through Open License, Open Value and Open Value Subscription.

Dynamics 365 for Operations on-premises Server

Customer’s with active subscriptions for (1) Dynamics 365 Plan or (2) Dynamics 365 Unified Operations Plan (or any separately licensed component of the Plan) may,

  • install any number of copies of the Dynamics 365 for Operations Server software on a network server or shared servers;
  • install and use Dynamics AX 2012 R3 Server software in lieu of Dynamics 365 for Operations Server;
  • allow access to the server software only to users and devices assigned a qualifying SL;
  • receive and use updates related to government tax and regulatory requirements on the server software; and
  • modify or create derivative works of plug-ins, runtime, and other components identified in printed or online documentation and use those derivative works, but only with the server software and only for Customer’s internal purposes.

Dynamics 365 on-premises Server


Customers with active subscriptions for (1) Dynamics 365 Plan or (2) Dynamics 365 Customer Engagement Plan (or any separately licensed component of the Plan) may,

  • install any number of copies of Dynamics 365 server (on-premises) software on a network server or shared servers;
  • install Dynamics CRM 2016 Server software in lieu of Dynamics 365 On-Premise Server; 
  • allow access to the server software only to users and devices assigned a qualifying SL; and
  • allow users and devices assigned one of the following CALs to access the version of the server software that is current as of the subscription start date: Dynamics 365 On-premises for Sales, Customer Service or Team Members CALs; or Dynamics CRM CAL. Users and devices assigned CALs with active Software Assurance may access new versions of the server software.

Dynamics 365 Business Central on-premises


Customers with active subscriptions for Dynamics 365 Business Central may,

  • install any number of copies of Dynamics 365 Business Central on-premises software on a network server or shared servers;
  • allow access to the server software only to users and devices assigned a qualifying SL; and
  • allow users and devices assigned one of the following CALs to access the version of the server software that is current as of the subscription start date: Dynamics 365 Business Central Premium, Essentials, or Team Member CALs. Users and devices assigned CALs with an active maintenance plan may access new versions of the server software.
     

Microsoft Relationship Sales solution

Microsoft Relationship Sales solution includes Dynamics 365 for Sales Enterprise and LinkedIn Sales Navigator Team or Enterprise. LinkedIn Sales Navigator Team/Enterprise is for the sole use of the Microsoft Relationship Sales solution Licensed User for the duration of the subscription.

LinkedIn Sales Navigator
 

LinkedIn Sales Navigator is provided by LinkedIn Corporation. Customer may use the LinkedIn Sales Navigator Service only to generate sales leads. Each user of LinkedIn Sales Navigator must be a member of LinkedIn and agree to be bound by the LinkedIn User Agreement available at https://www.linkedin.com/legal/preview/user-agreement. Despite anything to the contrary in Customer’s volume licensing agreement (including these Online Services Terms), the LinkedIn Privacy Policy available at https://www.linkedin.com/legal/privacy-policy will apply to Customer’s use of the LinkedIn Sales Navigator service. LinkedIn Corporation (as data importer) and Customer (as data exporter) will comply with the applicable standard contractual clauses located at: https://business.linkedin.com/c/15/10/eu-scc

Dynamics 365 for Operations Order Lines
 

Users or devices do not require an SL to indirectly (not through a client UI) execute the transaction types designated in the Dynamics 365 Licensing Guide (https://go.microsoft.com/fwlink/?LinkId=866544&clcid=0x409). The number of allowed transactions is limited to the number of order lines licensed. 
 

Dynamics 365 Customer Insights

Microsoft Provided Data and Insights

Dynamics 365 Customer Insights may include Microsoft provided data and insights (including, but not limited to, market segment and brand affinity data and insights), which Customer may use for internal business purposes only.

Dynamics 365 Fraud Protection

Dynamics 365 Fraud Protection (DFP) processes Customer Data of DFP Customers as described in the Microsoft Dynamics 365 Trust Center to provide the service, which includes providing insights to Customer about the likelihood of fraud for the Customer’s payment transactions and other fraud-related events (“Fraud Insights”). Customer acknowledges and agrees that  (i) the Customer Data provided to the Online Service will be deidentified and combined with deidentified Customer Data of other D365 Fraud Protection Customers; (ii) Customer will be unable to access, extract, or delete the deidentified Customer Data that is used to generate Fraud Insights; and (iii) when Customer’s subscription to Dynamics 365 Fraud Protection ends, Microsoft will continue to process the deidentified Customer Data for the sole purpose of providing Fraud Insights to other Dynamics 365 Fraud Protection Customers. Fraud Insights generated by Microsoft do not reveal Customer Data or other identifiable information of any Customer using Dynamics 365 Fraud Protection.

Restrictions on Use

Customer may only use the Fraud Insights to prevent fraud and help identify legitimate transactions. Customer agrees it will not use Fraud Insights (i) as the sole factor in determining whether to proceed with a payment transaction; (ii) as a factor in determining any person’s financial status, financial history, creditworthiness, or eligibility for insurance, housing, or employment; or (iii) to make decisions that produce legal effects or significantly affect a person.  Microsoft, in providing Dynamics 365 Fraud Protection, is not a “credit reporting agency” and does not provide “consumer reports” or “credit referencing” (as those practices are defined in the United States’ Fair Credit Reporting Act, the United Kingdom’s Financial Services and Markets Act, or similar laws).

Customer agrees to comply with any additional restrictions on the use of the Fraud Insights, as Microsoft may deem necessary. Customer shall confirm its compliance with the restriction on use of the Fraud Insights to Microsoft in writing within ten (10) days of receiving a request to do so by Microsoft. If Microsoft needs additional information to assure compliance with these restrictions, Customer will cooperate with Microsoft to provide such information, including documentation, within 30 business days of request.

PSTN Services

Certain Dynamics 365 services provide services for calling and text messaging to and from the public switched telephone network (“PSTN Services”).  These services are provided by Azure Communication Services through the Microsoft Affiliate or other service provider authorized to administer them. The Microsoft Dynamics 365 Voice and SMS Terms (https://go.microsoft.com/fwlink/p/?linkid=2102736) will apply to use or purchase of PSTN Services, as well as Azure Communication Services terms below:

Notices

The H.264/AVC Visual Standard notice in Notices section applies.

PSTN Services

Azure Communication Services provides services for calling and text messaging to and from the public switched telephone network (“PSTN”). Azure Communication Services PSTN services are provided by the Microsoft Affiliate or other service provider authorized to administer them. Pricing for PSTN services may include applicable taxes and fees. PSTN services terms may vary from country to country. All included taxes, fees and country-specific terms of use are disclosed in the terms of use available on the Volume Licensing site at https://aka.ms/CommunicationServicesTerms.

License Terms Precedence

Some Azure Communication Services, including private previews and Previews, may be provided under a separate license, such as an open-source license. In the event of a conflict between these terms and any separate license, the separate license will prevail with respect to the Azure Communication Service that is the subject of such separate license. Each party reserves all rights (and no one receives any rights) not expressly granted by the foregoing licenses.

End User Relationship

While Microsoft provides Azure Communication Services to Customer, Customer further provides the services, through its own applications or offerings, to end users. Customer is the sole provider of the end users’ services and Customer shall have sole and exclusive responsibility to end users. Customer’s end users are not parties to this agreement. Customer acknowledges and agrees to the foregoing and that Microsoft has no obligation or liability to Customer or any third party for the end user’s use of the services. The requirement to add primary and significant functionality as stated in the Hosting Exception provision does not apply.

End User Information

Except in instances required by law or regulation, Microsoft does not retain information that identifies individual end users. Customer acknowledges that, should it delete or de-link end user identifying information in its possession, Microsoft shall have no responsibility to reconstitute the information.

Defense of Claims

You agree to defend, hold harmless, and indemnify Microsoft and its directors, officers, employees, affiliates, and agents from and against any and all demands, assertions, and legal proceedings brought by any third party (and all resulting judgments, settlements and expenses (including reasonable attorneys’ fees and costs)) arising from a material breach of these terms by you or your subcontractors, agents, employees, or customers. This includes, without limitation, breach of the obligation to comply with applicable telemarketing laws and the U.S. Telephone Consumer Protection Act of 1991.

Messaging Policy  

Customer and its end users shall comply with the Azure Communication Services Messaging Policy. The Messaging Policy applies to SMS and MMS communications. Microsoft reserves the right to suspend or remove access to Azure Communication Services for Customer or its end users that do not comply with the Messaging Policy. The Messaging Policy is available at https://docs.microsoft.com/en-us/azure/communication-services/concepts/telephony-sms/messaging-policy.

Add-ons

Customer may acquire Add-ons subject to the following conditions:

  1. Customer must have active SA or an active User SL for the corresponding Qualifying Licenses
  2. Customer may acquire one Add-on SL for each Qualifying License(s), unless provided otherwise in these terms
  3. Customer may acquire add-on SLs between true-up dates in advance of the acquisition of the Qualifying Licenses

Add-ons expire upon the earlier of the expiration of the SA coverage for the Qualifying License or the Add-on SL term, unless provided otherwise in these terms. Add-ons may only be reassigned to users or devices with Qualifying Licenses.

Microsoft Dynamics 365 Services

Qualifying License(s)Add-on User Subscription License(s)
Dynamics 365 Team Members User CALDynamics 365 Team Members Add-on
Dynamics 365 Sales User CALDynamics 365 Sales Professional Add-on
Dynamics 365 Sales Enterprise Add-on
Dynamics 365 Customer Service User CALDynamics 365 Customer Service Professional Add-on
Dynamics 365 Customer Service Enterprise Add-on

From SA

Customer may acquire From SA SLs instead of SA for fully paid, perpetual Licenses subject to the following conditions:

  1. Customer has active SA or is renewing coverage for the corresponding Qualifying Licenses
  2. Customer acquires no more than one From SA SL for each Qualifying License, unless provided otherwise in these terms
  3. Customer acquires From SA SLs at Enrollment anniversary or renewal

Enterprise Agreement Subscription (EAS) customers with continuous subscription coverage on Qualifying Licenses for no less than three years may purchase the corresponding From SA SLs. Customers renewing an agreement may renew From SA SLs up to the number of corresponding From SA SLs expiring.

As a one-time exception, when transitioning from per device licensing to per user From SA licensing for the first time, customer may purchase a greater number of From SA User SLs, if (1) Customer purchases a From SA User SL for all users of its Qualified Devices, and (2) in the case of Windows Desktop Operating System licenses, Customer adds devices as necessary to comply with the Primary User requirement in the Windows Desktop Operating System.

Microsoft Dynamics 365 Services

Dynamics Price List (DPL) customers with an active Dynamics Enhancement Plan for the Qualifying Licenses may purchase the corresponding Dynamics 365 From SA SLs. Volume Licensing and Dynamics Price List (DPL) customers are eligible to license the From SA SLs in a licensing program other than the one the Qualifying License was acquired.

Microsoft Dynamics 365 Services (User)

Qualifying License(s)From SA User SL 
Dynamics AX User CAL

Dynamics 365 Business Central Essentials From SA

Dynamics 365 Business Central Premium From SA

Dynamics 365 Business Central Team Members From SA

Dynamics 365 Commerce From SA

Dynamics 365 Human Resources From SA

Dynamics 365 Finance From SA

Dynamics 365 Operations – Activity From SA

Dynamics 365 Project Operations From SA*

Dynamics 365 Supply Chain Management From SA

Dynamics 365 Team Members From SA

Dynamics C5 User CAL
Dynamics GP User CAL
Dynamics NAV User CAL
Dynamics SL User CAL
Dynamics POS
Dynamics RMS
Microsoft XAL User CAL
Dynamics CRM User CAL

Dynamics 365 Customer Service Enterprise From SA

Dynamics 365 Customer Service Professional From SA

Dynamics 365 Sales Enterprise From SA

Dynamics 365 Sales Professional From SA

Dynamics 365 Team Members From SA

Dynamics 365 Team Members User CALDynamics 365 Team Members From SA
Dynamics 365 Customer Service User CAL

Dynamics 365 Customer Service Enterprise From SA

Dynamics 365 Customer Service Professional From SA

Dynamics 365 Operations, on-premises User CAL

Dynamics 365 Commerce From SA

Dynamics 365 Finance From SA

Dynamics 365 Human Resources From SA

Dynamics 365 Operations – Activity From SA

Dynamics 365 Project Operations From SA*

Dynamics 365 Supply Chain Management From SA

Dynamics 365 Team Members From SA

Dynamics 365 Sales User CAL

Dynamics 365 Sales Enterprise From SA

Dynamics 365 Sales Professional From SA

Dynamics 365 Business Central, on-premises User Cal

Dynamics 365 Business Central Essentials From SA

Dynamics 365 Business Central Premium From SA

Dynamics 365 Business Central Team Members From SA

*Not eligible for CSP

 Microsoft Dynamics 365 Services (Device)

Qualifying License(s)From SA User SL 
Dynamics AX Device CAL

Dynamics 365 Business Central Device From SA

Dynamics 365 Operations – Device From SA

Dynamics GP Device CAL
Dynamics NAV Device CAL
Dynamics SL Device CAL
Dynamics CRM Device CAL

Dynamics 365 Customer Service Enterprise Device From SA

Dynamics 365 Sales Enterprise Device From SA

Dynamics 365 Customer Service Device CALDynamics 365 Customer Service Enterprise Device From SA
Dynamics 365 Operations, on-premises Device CALDynamics 365 Operations – Device From SA
Dynamics 365 Sales Device CALDynamics 365 Sales Enterprise Device From SA
Dynamics 365 Business Central, on-premises Device CALDynamics 365 Business Central Device From SA