We are sharing three essential lessons from our work with LSEG that are relevant to other financial services organizations, specifically on how to determine a good solution, strategy, and focus for AI innovations. Â
An increasing number of insurance carriers are looking to the internet of things (IoT) as a source of data and insight that can help with new product development, risk identification and pricing, and even new value-added services that support policyholder retention
There is no value in managing an infrastructure to deliver capacity you only use sometimes – and that’s where the cloud makes a compelling proposition
The banking industry has made a concerted effort to regain their customers’ trust, evolving from a transaction-centric business model to one that now focuses on the customer experience
The bank’s overt role in consumers’ daily lives is fast eroding. Once the primary go-to for financial support, banks now face being relegated to the position of passive utility-like service providers.
With each wave of technology adoption the bar of assumptions that we can afford ourselves is raised, reinforcing the now familiar flip where consumers are the ones leading the charge for technology infused change
In an effort to better serve today’s informed consumer and differentiate their business from competitors, insurance companies are making a concerted effort to shift from a policy-centric business model to a customer-centric one
We speak with Microsoft’s Tony Jacob to find out how mobile applications are transforming processes for insurance agents and their customers
Most people have looked at a clock face, but have they ever watched it? Probably not. If people were to watch the face of an analogue clock they would have observed the second hand, and perhaps even the minute hand, moving. However, most would not have seen the hour hand moving.
Designing for meaningful human experiences
The application programming interface (API) economy is based around four building blocks: social, mobile, analytics and cloud. Apps and services can be linked rapidly and cost-effectively to create an extended value proposition. For example, buyers and sellers could be connected via an exchange, where all parts of the value chain come from separate parties and are linked via APIs to facilitate an end-to-end transaction
Does your bank make you feel like a valued customer every time you engage with it?
For many, a modern customer relationship management (CRM) system holds the key to operational excellence, great customer service and long-term success.
