From Measurement to Expertise: Empathetic Expert Adapters for Context-Based Empathy in Conversational AI Agents
Erfan Shayegani, Jina Suh, Andrew D. Wilson, Nagu Rangan, Javier Hernandez
November 2025
Inclusive Futures
The inclusive futures team mission is to empower people who are often overlooked or underserved in the design of technology.
Publications
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From User Surveys to Telemetry-Driven Agents: Exploring the Potential of Personalized Productivity Solutions
Subigya Nepal, Javier Hernandez, Talie Massachi, Kael Rowan, Judith Amores, Jina Suh, Gonzalo Ramos, Brian Houck, Shamsi Iqbal, Mary Czerwinski
Conference on Computer-Supported Cooperative Work & Social Computing (CSCW) | October 2025
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SENSE-7: Taxonomy and Dataset for Measuring User Perceptions of Empathy in Sustained Human-AI Conversations
Jina Suh, Lindy Le, Erfan Shayegani, Gonzalo Ramos, Judith Amores, Desmond C. Ong, Mary Czerwinski, Javier Hernandez
September 2025
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Worker Discretion Advised: Co-designing Risk Disclosure in Crowdsourced Responsible AI (RAI) Content Work
Alice Qian, Ziqi Yang, Ryland Shaw, Jina Suh, Laura Dabbish, Hong Shen
September 2025
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Locating Risk: Task Designers and the Challenge of Risk Disclosure in RAI Content Work
Alice Qian, Ryland Shaw, Laura Dabbish, Jina Suh, Hong Shen
September 2025
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From Lived Experience to Insight: Unpacking the Psychological Risks of Using AI Conversational Agents
Mohit Chandra, Suchismita Naik, Denae Ford, Ebele Okoli, Munmun De Choudhury, Mahsa Ershadi, Gonzalo Ramos, Javier Hernandez, Ananya Bhattacharjee, Shahed Warreth, Jina Suh
Proceedings of the 2025 ACM Conference on Fairness, Accountability, and Transparency | June 2025
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When Testing AI Tests Us: Safeguarding Mental Health on the Digital Frontlines
Sachin R. Pendse, Darren Gergle, Rachel Kornfield, Jonah Meyerhoff, David Mohr, Jina Suh, Annie Wescott, Casey Williams, Jessica Schleider
June 2025
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“I use video calling in all areas of my life”: Understanding the Video Calling Experiences of Chronically Ill People
Humphrey Curtis, Erin Beneteau, Ed Cutrell, Denae Ford, Sasa Junuzovic, Ann Paradiso, John Tang, Martez Mott
CHI 2025 | May 2025
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SCOPE: Examining Technology-Enhanced Collaborative Care Management of Depression in the Cancer Setting
Anant Mittal, Ravi Karkar, Jina Suh, Spencer Williams, Lydia M. Andris, Nicole Bates, Amy M. Bauer, Ty W. Lostutter, Jesse R. Fann, James Fogarty, Gary Hsieh, Tae Jones, Yihao Zheng
Proceedings of the ACM on Human-Computer Interaction | April 2025, Vol 9: pp. 1-33
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Longitudinal Study on Social and Emotional Use of AI Conversational Agent
Mohit Chandra, Javier Hernandez, Gonzalo Ramos, Mahsa Ershadi, Ananya Bhattacharjee, Judith Amores, Ebele Okoli, Ann Paradiso, Shahed Warreth, Jina Suh
April 2025
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IRL Dittos: Embodied Multimodal AI Agent Interactions in Open Spaces
Seonghee Lee, Denae Ford, John Tang, Sasa Junuzovic, Asta Roseway, Ed Cutrell, Kori Inkpen
April 2025
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Effective Automation to Support the Human Infrastructure in AI Red Teaming
Alice Qian Zhang, Jina Suh, Mary L. Gray, Hong Shen
Interactions | March 2025, Vol 32: pp. 58-61
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Understanding Communication Preferences of Information Workers in Engagement with Text-Based Conversational Agents
Ananya Bhattacharjee, Jina Suh, Mahsa Ershadi, Shamsi Iqbal, Andrew D. Wilson, Javier Hernandez
November 2024
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AURA: Amplifying Understanding, Resilience, and Awareness for Responsible AI Content Work
Alice Qian Zhang, Judith Amores, Hong Shen, Mary Czerwinski, Mary L. Gray, Jina Suh
Proceedings of the ACM on Human-Computer Interaction | May 2024, Vol 9: pp. 1-45
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Youth WellTech: A Global Remote Co-Design Sprint for Youth Mental Health Technology
Kenji Phang, Siddharth Saarathi Pradhan, Chino Ikwuegbu, Gonzalo Ramos, Denae Ford, Ebele Okoli, Salman Muin Kayser Chishti, Jina Suh
January 2024
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From Measurement to Expertise: Empathetic Expert Adapters for Context-Based Empathy in Conversational AI Agents
Erfan Shayegani, Jina Suh, Andrew D. Wilson, Nagu Rangan, Javier Hernandez
November 2025
-
From User Surveys to Telemetry-Driven Agents: Exploring the Potential of Personalized Productivity Solutions
Subigya Nepal, Javier Hernandez, Talie Massachi, Kael Rowan, Judith Amores, Jina Suh, Gonzalo Ramos, Brian Houck, Shamsi Iqbal, Mary Czerwinski
Conference on Computer-Supported Cooperative Work & Social Computing (CSCW) | October 2025
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SENSE-7: Taxonomy and Dataset for Measuring User Perceptions of Empathy in Sustained Human-AI Conversations
Jina Suh, Lindy Le, Erfan Shayegani, Gonzalo Ramos, Judith Amores, Desmond C. Ong, Mary Czerwinski, Javier Hernandez
September 2025
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When Testing AI Tests Us: Safeguarding Mental Health on the Digital Frontlines
Sachin R. Pendse, Darren Gergle, Rachel Kornfield, Jonah Meyerhoff, David Mohr, Jina Suh, Annie Wescott, Casey Williams, Jessica Schleider
June 2025
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“I use video calling in all areas of my life”: Understanding the Video Calling Experiences of Chronically Ill People
Humphrey Curtis, Erin Beneteau, Ed Cutrell, Denae Ford, Sasa Junuzovic, Ann Paradiso, John Tang, Martez Mott
CHI 2025 | May 2025
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Longitudinal Study on Social and Emotional Use of AI Conversational Agent
Mohit Chandra, Javier Hernandez, Gonzalo Ramos, Mahsa Ershadi, Ananya Bhattacharjee, Judith Amores, Ebele Okoli, Ann Paradiso, Shahed Warreth, Jina Suh
April 2025
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IRL Dittos: Embodied Multimodal AI Agent Interactions in Open Spaces
Seonghee Lee, Denae Ford, John Tang, Sasa Junuzovic, Asta Roseway, Ed Cutrell, Kori Inkpen
April 2025
-
Effective Automation to Support the Human Infrastructure in AI Red Teaming
Alice Qian Zhang, Jina Suh, Mary L. Gray, Hong Shen
Interactions | March 2025, Vol 32: pp. 58-61
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Understanding Communication Preferences of Information Workers in Engagement with Text-Based Conversational Agents
Ananya Bhattacharjee, Jina Suh, Mahsa Ershadi, Shamsi Iqbal, Andrew D. Wilson, Javier Hernandez
November 2024
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AURA: Amplifying Understanding, Resilience, and Awareness for Responsible AI Content Work
Alice Qian Zhang, Judith Amores, Hong Shen, Mary Czerwinski, Mary L. Gray, Jina Suh
Proceedings of the ACM on Human-Computer Interaction | May 2024, Vol 9: pp. 1-45
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From Measurement to Expertise: Empathetic Expert Adapters for Context-Based Empathy in Conversational AI Agents
Erfan Shayegani, Jina Suh, Andrew D. Wilson, Nagu Rangan, Javier Hernandez
November 2025
-
From User Surveys to Telemetry-Driven Agents: Exploring the Potential of Personalized Productivity Solutions
Subigya Nepal, Javier Hernandez, Talie Massachi, Kael Rowan, Judith Amores, Jina Suh, Gonzalo Ramos, Brian Houck, Shamsi Iqbal, Mary Czerwinski
Conference on Computer-Supported Cooperative Work & Social Computing (CSCW) | October 2025
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SENSE-7: Taxonomy and Dataset for Measuring User Perceptions of Empathy in Sustained Human-AI Conversations
Jina Suh, Lindy Le, Erfan Shayegani, Gonzalo Ramos, Judith Amores, Desmond C. Ong, Mary Czerwinski, Javier Hernandez
September 2025
-
Worker Discretion Advised: Co-designing Risk Disclosure in Crowdsourced Responsible AI (RAI) Content Work
Alice Qian, Ziqi Yang, Ryland Shaw, Jina Suh, Laura Dabbish, Hong Shen
September 2025
-
Locating Risk: Task Designers and the Challenge of Risk Disclosure in RAI Content Work
Alice Qian, Ryland Shaw, Laura Dabbish, Jina Suh, Hong Shen
September 2025
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When Testing AI Tests Us: Safeguarding Mental Health on the Digital Frontlines
Sachin R. Pendse, Darren Gergle, Rachel Kornfield, Jonah Meyerhoff, David Mohr, Jina Suh, Annie Wescott, Casey Williams, Jessica Schleider
June 2025
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From Lived Experience to Insight: Unpacking the Psychological Risks of Using AI Conversational Agents
Mohit Chandra, Suchismita Naik, Denae Ford, Ebele Okoli, Munmun De Choudhury, Mahsa Ershadi, Gonzalo Ramos, Javier Hernandez, Ananya Bhattacharjee, Shahed Warreth, Jina Suh
Proceedings of the 2025 ACM Conference on Fairness, Accountability, and Transparency | June 2025
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“I use video calling in all areas of my life”: Understanding the Video Calling Experiences of Chronically Ill People
Humphrey Curtis, Erin Beneteau, Ed Cutrell, Denae Ford, Sasa Junuzovic, Ann Paradiso, John Tang, Martez Mott
CHI 2025 | May 2025
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SCOPE: Examining Technology-Enhanced Collaborative Care Management of Depression in the Cancer Setting
Anant Mittal, Ravi Karkar, Jina Suh, Spencer Williams, Lydia M. Andris, Nicole Bates, Amy M. Bauer, Ty W. Lostutter, Jesse R. Fann, James Fogarty, Gary Hsieh, Tae Jones, Yihao Zheng
Proceedings of the ACM on Human-Computer Interaction | April 2025, Vol 9: pp. 1-33
-
Longitudinal Study on Social and Emotional Use of AI Conversational Agent
Mohit Chandra, Javier Hernandez, Gonzalo Ramos, Mahsa Ershadi, Ananya Bhattacharjee, Judith Amores, Ebele Okoli, Ann Paradiso, Shahed Warreth, Jina Suh
April 2025
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IRL Dittos: Embodied Multimodal AI Agent Interactions in Open Spaces
Seonghee Lee, Denae Ford, John Tang, Sasa Junuzovic, Asta Roseway, Ed Cutrell, Kori Inkpen
April 2025
-
Effective Automation to Support the Human Infrastructure in AI Red Teaming
Alice Qian Zhang, Jina Suh, Mary L. Gray, Hong Shen
Interactions | March 2025, Vol 32: pp. 58-61
-
Understanding Communication Preferences of Information Workers in Engagement with Text-Based Conversational Agents
Ananya Bhattacharjee, Jina Suh, Mahsa Ershadi, Shamsi Iqbal, Andrew D. Wilson, Javier Hernandez
November 2024
-
AURA: Amplifying Understanding, Resilience, and Awareness for Responsible AI Content Work
Alice Qian Zhang, Judith Amores, Hong Shen, Mary Czerwinski, Mary L. Gray, Jina Suh
Proceedings of the ACM on Human-Computer Interaction | May 2024, Vol 9: pp. 1-45
-
Youth WellTech: A Global Remote Co-Design Sprint for Youth Mental Health Technology
Kenji Phang, Siddharth Saarathi Pradhan, Chino Ikwuegbu, Gonzalo Ramos, Denae Ford, Ebele Okoli, Salman Muin Kayser Chishti, Jina Suh
January 2024
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-
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“I use video calling in all areas of my life”: Understanding the Video Calling Experiences of Chronically Ill People
Humphrey Curtis, Erin Beneteau, Ed Cutrell, Denae Ford, Sasa Junuzovic, Ann Paradiso, John Tang, Martez Mott
CHI 2025 | May 2025
-
SCOPE: Examining Technology-Enhanced Collaborative Care Management of Depression in the Cancer Setting
Anant Mittal, Ravi Karkar, Jina Suh, Spencer Williams, Lydia M. Andris, Nicole Bates, Amy M. Bauer, Ty W. Lostutter, Jesse R. Fann, James Fogarty, Gary Hsieh, Tae Jones, Yihao Zheng
Proceedings of the ACM on Human-Computer Interaction | April 2025, Vol 9: pp. 1-33
-
-
-
From Measurement to Expertise: Empathetic Expert Adapters for Context-Based Empathy in Conversational AI Agents
Erfan Shayegani, Jina Suh, Andrew D. Wilson, Nagu Rangan, Javier Hernandez
November 2025
-
SENSE-7: Taxonomy and Dataset for Measuring User Perceptions of Empathy in Sustained Human-AI Conversations
Jina Suh, Lindy Le, Erfan Shayegani, Gonzalo Ramos, Judith Amores, Desmond C. Ong, Mary Czerwinski, Javier Hernandez
September 2025
-
Worker Discretion Advised: Co-designing Risk Disclosure in Crowdsourced Responsible AI (RAI) Content Work
Alice Qian, Ziqi Yang, Ryland Shaw, Jina Suh, Laura Dabbish, Hong Shen
September 2025
-
Locating Risk: Task Designers and the Challenge of Risk Disclosure in RAI Content Work
Alice Qian, Ryland Shaw, Laura Dabbish, Jina Suh, Hong Shen
September 2025
-
Longitudinal Study on Social and Emotional Use of AI Conversational Agent
Mohit Chandra, Javier Hernandez, Gonzalo Ramos, Mahsa Ershadi, Ananya Bhattacharjee, Judith Amores, Ebele Okoli, Ann Paradiso, Shahed Warreth, Jina Suh
April 2025
-
Understanding Communication Preferences of Information Workers in Engagement with Text-Based Conversational Agents
Ananya Bhattacharjee, Jina Suh, Mahsa Ershadi, Shamsi Iqbal, Andrew D. Wilson, Javier Hernandez
November 2024
-
-
-
From Lived Experience to Insight: Unpacking the Psychological Risks of Using AI Conversational Agents
Mohit Chandra, Suchismita Naik, Denae Ford, Ebele Okoli, Munmun De Choudhury, Mahsa Ershadi, Gonzalo Ramos, Javier Hernandez, Ananya Bhattacharjee, Shahed Warreth, Jina Suh
Proceedings of the 2025 ACM Conference on Fairness, Accountability, and Transparency | June 2025
-
SCOPE: Examining Technology-Enhanced Collaborative Care Management of Depression in the Cancer Setting
Anant Mittal, Ravi Karkar, Jina Suh, Spencer Williams, Lydia M. Andris, Nicole Bates, Amy M. Bauer, Ty W. Lostutter, Jesse R. Fann, James Fogarty, Gary Hsieh, Tae Jones, Yihao Zheng
Proceedings of the ACM on Human-Computer Interaction | April 2025, Vol 9: pp. 1-33
-
IRL Dittos: Embodied Multimodal AI Agent Interactions in Open Spaces
Seonghee Lee, Denae Ford, John Tang, Sasa Junuzovic, Asta Roseway, Ed Cutrell, Kori Inkpen
April 2025
-
Effective Automation to Support the Human Infrastructure in AI Red Teaming
Alice Qian Zhang, Jina Suh, Mary L. Gray, Hong Shen
Interactions | March 2025, Vol 32: pp. 58-61
-
AURA: Amplifying Understanding, Resilience, and Awareness for Responsible AI Content Work
Alice Qian Zhang, Judith Amores, Hong Shen, Mary Czerwinski, Mary L. Gray, Jina Suh
Proceedings of the ACM on Human-Computer Interaction | May 2024, Vol 9: pp. 1-45
-
Youth WellTech: A Global Remote Co-Design Sprint for Youth Mental Health Technology
Kenji Phang, Siddharth Saarathi Pradhan, Chino Ikwuegbu, Gonzalo Ramos, Denae Ford, Ebele Okoli, Salman Muin Kayser Chishti, Jina Suh
January 2024
-
-
-
From User Surveys to Telemetry-Driven Agents: Exploring the Potential of Personalized Productivity Solutions
Subigya Nepal, Javier Hernandez, Talie Massachi, Kael Rowan, Judith Amores, Jina Suh, Gonzalo Ramos, Brian Houck, Shamsi Iqbal, Mary Czerwinski
Conference on Computer-Supported Cooperative Work & Social Computing (CSCW) | October 2025
-
When Testing AI Tests Us: Safeguarding Mental Health on the Digital Frontlines
Sachin R. Pendse, Darren Gergle, Rachel Kornfield, Jonah Meyerhoff, David Mohr, Jina Suh, Annie Wescott, Casey Williams, Jessica Schleider
June 2025
-
“I use video calling in all areas of my life”: Understanding the Video Calling Experiences of Chronically Ill People
Humphrey Curtis, Erin Beneteau, Ed Cutrell, Denae Ford, Sasa Junuzovic, Ann Paradiso, John Tang, Martez Mott
CHI 2025 | May 2025
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